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Insurance Council of Australia
Community events
PREVIOUS CONSULTATIONS
2025
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Insurers visited Casterton in October to meet with customers affected by the storm and hail that impacted the town in October last year.
Customers had the opportunity to meet one-on-one with representatives from several insurers, allowing locals to discuss their individual claims and seek any additional advice.
Dates:
- Tuesday 14 October 2025 (9:30am–5pm)
- Wednesday 15 October 2025 (9am–5pm)
Location: Casterton Town Hall, 71 Henty Street, Casterton, Victoria
Insurers visited New South Wales’ Mid North Coast in September to meet with customers impacted by severe flooding in May 2025.
Hosted by the Insurance Council of Australia, the consultations provided insurance customers the opportunity to meet one-on-one with representatives from several insurers, giving locals an additional avenue to discuss their claim.
General information on the claims process, dispute resolution, and other useful insurance-related information to assist with the claims and recovery process will also be available.
- Kempsey – Tuesday 16 September 2025 (from 9am to 5pm)
Oddfellows Hall, 22 Kemp Street, West Kempsey NSW 2440 - Taree – Wednesday 17 September 2025 (from 9am to 5pm)
Manning Uniting Church, 29-35 Albert St, Taree NSW 2430 - Port Macquarie – Thursday 18 September 2025 (from 9am to 5pm)
Panthers Port Macquarie, 1 Bay St, Port Macquarie NSW 2444
The Insurance Council of Australia and its members visited Harden and parts of south-east Queensland in August to meet with insurance customers affected by recent severe weather events, including the February hailstorm and heavy rain in Harden and ex-Tropical Cyclone Alfred in Queensland in March.
Customers had the opportunity to meet one-on-one with representatives from a number of insurers, giving them an opportunity to discuss their individual claim and gain general information on the claims process, dispute resolution, and other useful insurance-related information to assist with the recovery process.
Harden
- Harden – Wednesday 6 and Thursday 7 August 2025 (from 9am to 5pm)
Harden Country Club, East Street, Harden NSW
Ex-Tropical Cyclone Alfred
- Hervey Bay – Tuesday, 19 August 2025 (from 9:00am to 5:00pm)
The Club House – Corner Tooth St & Old Maryborough Road, Pialba - Redland Bay – Thursday, 21 August 2025 (from 10:00am to 4:00pm)
Redlands Sporting Club – Anson Rd, Wellington Point - Gold Coast – Friday, 22 August 2025 (from 9:00am to 5:00pm)
The Well – 58 Highland Way, Upper Coomera
The Insurance Council of Australia and insurers were in parts of North Queensland to meet with insurance customers affected by the rain and flooding event that impacted parts of the region in February this year.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
- Cardwell
Dates: Tuesday 29 July 2025
Location: Cardwell Community Hall – Brasenose St, Cardwell
Time: 10:00am to 4:00pm - Ingham
Dates: Wednesday 30 July 2025
Location: Hinchinbrook Shire Hall – 25 Lannercost St, Ingham
Time: 9:00am to 5:00pm - Townsville
Dates: Thursday 31 July 2025
Location: Townsville Stadium – 40-48 Murray Lyons Crescent, Annandale
Time: 9:00am to 5:00pm
The Insurance Council of Australia and insurers hosted an in-person consultations in Casterton in July to provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
Dates and times:
Thursday, 3 July 10:00am to 7:00pm
Friday, 4 July 2025 8:00am to 4:00pm
Location:
Casterton Townhall 71 Henty Street, Casterton VIC 3311
The Insurance Council of Australia hosted a community information session in Hervey Bay on Thursday, 15 May for insurance customers affected by ex-Tropical Cyclone Alfred.
One-on-one sessions with insurers during the day and a townhall style information session in the evening provided policyholders with the opportunity to meet with their insurer as well as gain general information on the claims process, complaints avenues and other useful insurance-related information to assist with insurance claims and recovery.
Date: Thursday, 15 May 2025
Time: 10am – 4pm for one-on-one consultations
5pm – 8pm for townhall information session
Location: The Clubhouse Hervey Bay, Corner Tooth St & Old Maryborough Road, Pialba, Hervey Bay QLD
The Insurance Council of Australia and insurers were in areas of North Queensland in April to assist communities impacted by flooding with their insurance claims.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
CARDWELL
Date: Tuesday 29 April 2025
Time: 10:00AM to 4:00PM
Location: Cardwell Community Hall, Brasenose St, Cardwell, QLD
INGHAM
Date: Wednesday 30 April 2025
Time: 9:00AM to 5:00PM
Location: Hinchinbrook Shire Hall, 25 Lannercost St, Ingham, QLD
The Insurance Council of Australia hosted community consultations for insurance customers affected by the significant storm, large hail, torrential rain, and strong winds that impacted the town in October last year.
One-on-one sessions with insurers during the day and a townhall style information session in the evening provided policyholders with the opportunity to meet with their insurer as well as gain general information on the claims process, complaints avenues and other useful insurance-related information to assist with insurance claims and the recovery process.
Date: Wednesday, 2 April 2025
Time: 10am – 4pm for one-on-one consultations
5pm – 8pm (arrive at 5pm for a 5:30pm start) for townhall information session
Location: Casterton Town Hall (Main Hall), 67-71 Henty Street, Casterton VIC 3311
The Insurance Council hosted a rescheduled community information evening in Ingham on Thursday 20 March for insurance customers impacted by the severe weather and flooding across North Queensland.
2024
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The Insurance Council of Australia and insurers were in locations across North and South-East Queensland to assist communities impacted by recent severe weather events with their insurance claims.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
CAT232: Tropical Cyclone Jasper
- CAIRNS – Tuesday 26 November 2024
10:00am – 5:00pm
Brothers League Club Cairns - PORT DOUGLAS – Wednesday 27 November 2024
10:00am – 4:00pm
Pullman Port Douglas Sea Temple Resort & Spa
CAT233: South-East Queensland Christmas and New Year storms
- JIMBOOMBA – Tuesday 3 December 2024
9:00am – 4:00pm
Jimboomba Community and District Hall - UPPER COOMERA – Wednesday 4 December 2024
9:00am – 4:00pm
Coomera Community Space - TAMBORINE – Thursday 5 December 2024
8:00am – 2:45pm
Vonda Youngman Centre
The Insurance Council of Australia and insurers were in locations across North and South-East Queensland to assist communities impacted by recent severe weather events with their insurance claims.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
CAT232: Tropical Cyclone Jasper
- CAIRNS – Tuesday 3 September, 10:00am – 6:00pm
Brothers League Club Cairns - PORT DOUGLAS – Wednesday 4 September, 10:00am – 5:00pm
Pullman Port Douglas Sea Temple Resort & Spa
CAT233: South-East Queensland Christmas and New Year storms
- UPPER COOMERA – Wednesday 11 September, 9:00am – 5:00pm
The Well Community Centre - JIMBOOMBA – Thursday 12 September, 9:00am – 5:00pm
Jimboomba Community and District Hall - TAMBORINE – Friday 13 September, 8am – 3:00pm
Vonda Youngman Centre
The Insurance Council of Australia and insurers were in locations across North and South-East Queensland to assist communities impacted by recent severe weather events with their insurance claims.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
CAT232: Tropical Cyclone Jasper
- CAIRNS – Tuesday 11 June, 10:00am – 6:00pm
Brothers League Club Cairns - PORT DOUGLAS – Wednesday 12 June, 10:00am – 6:00pm
Pullman Port Douglas Sea Temple Resort & Spa - MOSSMAN – Thursday 13 June, 8:30am – 2:30pm
Mossman Shire Hall
CAT233: South-East Queensland Christmas and New Year storms
- JIMBOOMBA – Tuesday 18 June, 9:00am – 5:00pm
Jimboomba Community and District Hall - UPPER COOMERA – Wednesday 19 June, 10:00am – 6:00pm
The Well Community Centre - TAMBORINE – Thursday 20 June, 7:30am – 3:00pm
Vonda Youngman Centre
The Insurance Council of Australia and insurers were in locations across North and South-East Queensland to assist communities impacted by recent severe weather events with their insurance claims.
The one-on-one, in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim and to work through any outstanding issues with their insurer.
CAT 232 – North Queensland
- CAIRNS – Tuesday, 12th March, 10 am – 6 pm Brothers League Club Cairns
- INNISFAIL – Wednesday, 13 March, 10 am – 5 pm Shire Hall Concert Hall
- PORT DOUGLAS – Thursday, 14th March, 10 am – 6 pm Pullman Port Douglas Sea Temple Resort & Spa
CAT 233 – South-East Queensland
- JIMBOOMBA – Tuesday, 19th March, 8.30 am – 5 pm Jimboomba Community and District Hall
- UPPER COOMERA – Wednesday, 20th March, 9 am – 6 pm The Well Community Centre
- TAMBORINE – Thursday, 21st March, 7.30 am – 3 pm Vonda Youngman Centre
The Insurance Council of Australia hosted community information forums and insurer consultations in three south east Queensland communities impacted by the Christmas to New Year storms last week.
The forums and in-person consultations, which took place from 31 January to 2 February, were held in Upper Coomera, Jimboomba, and Tamborine Mountain, providing information and support for customers affected by the storms.
Upper Coomera – Wednesday 31 January
Upper Coomera Centre – Multipurpose Hall, 90 Reserve Road, Upper Coomera QLD 4209
Jimboomba – Thursday 1 February
Jimboomba Community and District Hall, Cnr Honora & Johanna Streets, Jimboomba QLD 4280
Tamborine Mountain – Friday 2 February
Vonda Youngman Centre, 2-4 Knoll Road Tamborine Mountain QLD 4272
The Insurance Council of Australia and insurers were in far north Queensland in late January to provide additional support for customers following Tropical Cyclone Jasper.
In-person consultations were available in Cairns on Wednesday, 24 January, and included a community townhall and one-on-one meetings with insurers.
Cairns – Wednesday 24 January
Brothers Leagues Club Cairns, 99-107 Anderson Street, Manunda QLD 4870
***IMPORTANT NOTICE: Port Douglas consultations and townhall***
Following an emergency decision by Douglas Shire Council to turn off Port Douglas’ water supply, the insurance customer townhall scheduled for 6pm Tuesday 23 January at Port Douglas Community Hall has been deferred and will be rescheduled. Customers who booked one-on-one consultations during the day at Port Douglas Community Hall are advised not to attend in person. Instead, anyone with a booked consultation will receive a call from their insurer.
2023
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The Insurance Council of Australia and insurers were in Parkes, Eugowra and Molong during November to assist insurance customers with their claims following last year’s floods.
The in-person consultations were an opportunity for customers to discuss their claim directly with their insurer at a time that suits.
Event details:
- Tuesday 7 November
Parkes Services Club – 10am to 6pm
9/17 Short Street, Parkes NSW 2870 - Wednesday 8 November
Molong RSL – 10am to 6pm
22-24 Riddell Street, Molong NSW 2866 - Thursday 9 November
Eugowra Community Bowls & Recreation Club – 10am to 6pm
5 Hill Street, Eugowra NSW 2806
The Insurance Council of Australia and insurers held in-person consultations with customers affected by last year’s River Murray floods.
The consultations gave policyholders an opportunity to meet in-person with their insurer, as well as provide useful information on the claims process and complaints avenues.
Event details:
- Tuesday 31 October 12.00pm – 8.00pm
The Meeting Hall at Adelaide Town Hall – 128 King William Street, Adelaide SA 5000
The Insurance Council of Australia and insurers were in Melbourne and towns across northern Victoria in September to assist communities impacted by last year’s floods with their insurance claims.
The in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
- MARIBYRNONG – Tuesday 19 September
Maidstone Community Centre, 21 Yardley Street, MAIDSTONE, VIC 3012 - MOOROOPNA – Wednesday 20 September
Sir Ian McLennan Centre, Mooroopna VIC 3629 - MOAMA – Thursday 21 September
Moama RSL, 56 Merool Road, MOAMA, NSW 2731 - ROCHESTER – Friday 22 September and Saturday 23 September
Rochester Community House (next to the Rochester Shire Hall)
43 Mackay Street, ROCHESTER, VIC 3561
The Insurance Council of Australia and Insurers held in person consultations for insurance customers impacted by the severe flooding that hit the Central West NSW in November last year.
These consultations were held at Molong RSL on Wednesday, 9 August and Eugowra Bowls Club on Thursday 10 August.
The Insurance Council of Australia and Insurers held another round of in person consultations for insurance customers impacted by the severe flooding that hit Rochester and surrounding Campaspe region last year.
The consultations took place at the Rochester Shire Hall from Monday, 24 July to Thursday, 27 July 2023.
The Insurance Council of Australia and insurers held in-person consultations in Rochester during mid-April, providing customers with the opportunity to discuss the progress of their claims and work through any outstanding issues with their insurer.
Where: Rochester Shire Hall, 45 MacKay Street, Rochester VIC
When: Monday 17 April 2023 to Thursday 20 April 2023
The Insurance Council of Australia and insurers held in-person consultations in Eugowra, Parkes and Forbes during mid-March to provide an opportunity for customers to discuss their individual claims with their insurer.
- Eugowra Bowls & Recreation Club, 5 Hill Street Eugowra
Tuesday 21 March 12pm – 8 pm in-person customer meetings with insurers. - Parkes Services Club, 17 Short St Parkes
Wednesday 22 March 10 am – 4 pm in-person customer meetings with insurers.
Wednesday 22 March 5pm-8pm Community information session - Club Forbes, Templar St Forbes
Thursday 23 March 12pm – 8pm in-person customer meetings with insurers
Throughout February and March the Insurance Council of Australia and insurers held in-person consultations to assist customers in NSW and SEQ affected by the February 2022 floods.
Queensland:
- Brisbane North: Monday 20 February — Geebung RSL from 12pm to 8pm
- Sunshine Coast: Tuesday 21 February — Maroochy RSL from 12pm to 8pm
- Brisbane South: Wednesday 22 February — Coorparoo RSL from 12pm to 8pm
- Caboolture: Thursday 23 February — Sports Central Caboolture from 12pm to 8pm
New South Wales:
- Lismore: Monday 6 March — Lismore Workers Sports Club from 12pm to 8pm
- Mullumbimby: Tuesday 7 March — Mullumbimby Golf Club from 12pm to 8pm
- Casino: Wednesday 8 March — Casino RSM Club from 1:30pm to 8pm
- Ballina: Thursday 9 March — Ballina RSL from 12pm to 8pm
The ICA hosted a second community information session on Wednesday 18 January at the Rochester Lawn Tennis Club (1 Diggora Road Rochester) for local insurance customers impacted by last October’s severe weather and flood in and around Rochester.
The session provided policyholders with general information on all aspects of the claim process, including repair timelines, cash settlements, and the complaints process, and other information that may assist policyholders with their recovery process.
In addition, there was an opportunity for personal consultations with insurers on a drop-in basis on Thursday 19 January between 10am and 6pm at the same venue.
2022
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The ICA and insurers held one-on one consultations and evening information sessions in Eugowra and Forbes during December to assist flood-impacted communities with their insurance claims.
Monday 12 December: Eugowra Bowls & Recreation Club, 5 Hill St, Eugowra:
10am – 4pm: In-person customer meetings with insurers
5pm – 8pm: Community information session
Tuesday 13 December: Forbes Town Hall, Harold St, Forbes
10am – 4pm: In-person customer meetings with insurers
5pm – 8pm: Community information session.
The ICA hosted a townhall for insurance customers impacted by the recent severe weather and floods, providing general information on the claims process, complaints avenues and other useful information to assist with the insurance and recovery process.
When: Townhall presentation commences 5pm on Wednesday 30 November.
Where: Echuca Workers, 165-171 Annesley Street Echuca, VIC 3564
The Insurance Council of Australia and insurers held one-on-one consultations during November to assist customers affected by the February and March 2022 east-coast floods.
The consultations provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
- Brisbane South: Wednesday 23 November — Moorooka Community Centre from 12pm to 8pm
- Brisbane North: Thursday 24 November — Sandgate Town Hall from 12pm to 8pm
- Woodburn: Monday 28 November — Woodburn Memorial Hall from 12pm to 8pm
- Lismore: Tuesday 29 November — Lismore Workers Sports Club 12pm to 8pm
- Ballina: Wednesday 30 November — Ballina RSL 12pm to 8pm
The Insurance Council hosted two townhalls for insurance customers impacted by the recent severe weather and floods, providing general information on the claims process, complaints avenues and other useful information to assist with the insurance and recovery process.
When: Townhall presentation commences 5pm on Wednesday 16 November and Thursday 17 November.
Where: Rochester Lawn Tennis Club 1 Diggora Road Rochester
The Insurance Council of Australia and insurers hosted a variety of in-person and virtually during September to assist customers affected by the February-March 2022 East-coast floods.
The consultations provided customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
- Brisbane North: Monday 5 September — Sandgate Townhall from 12pm to 8pm
- Gatton: Tuesday 6 September — Lockyer Valley Cultural Centre from 12pm to 8pm
- Virtual: Monday 12 September to Friday 16 September — 9am to 4pm
- Mullumbimby: Monday 19 September — Ex-Services Club from 12pm to 8pm
- Casino: Tuesday 20 September — RSM Club from 12pm to 8pm
- Ballina: Wednesday 21 September — RSL Club from 12pm to 8pm
- Lismore: Tuesday 27 September — Lismore Workers Sports Club from 12pm to 8pm
On 17 August 2022, the Insurance Council of Australia and insurers attended the Montrose Town Centre for in-person meetings with customers affected by last year’s severe storm event.
The in-person meetings provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
The Insurance Council of Australia hosted a variety of policyholder townhalls for those impacted by the recent severe storm and flood event. These sessions provided an overview of the floods, the claims process and support available.
- Murwillumbah: Monday 23 May, from 5:30pm for 6pm start, Murwillumbah Services Club.
- Mullumbimby: Tuesday 24 May, from 5:30pm for 6pm start, Mullumbimby Ex-Service Club
- Lismore: Wednesday 25 May, from 5:30pm for 6pm start, Southern Cross University Lismore campus auditorium (Whitebrook Theatre)
- Casino: Wednesday 1 June, from 5:30pm for 6pm start, Casino RSM Club
- Lennox Head: Thursday 2 June, from 5:30pm for 6pm start, Lennox Head Cultural Centre auditorium.
- Gympie: Monday, 13 June, from 5:30pm for 6pm start at The Pavilion Conference & Reception Centre, Southside.
- Brisbane North: Wednesday, 15 June, from 5:30pm for 6pm start at Bracken Ridge Tavern, Bracken Ridge.
- Brisbane South: Thursday, 16 June, from 5:30pm for 6pm start at Forest Lake Tavern, Forest Lake.
- Ipswich: Monday, 20 June, from 5:30pm for 6pm start at North Ipswich Reserve Corporate Centre, North Ipswich.
- Gatton: Tuesday, 21 June, from 5:30pm for 6pm start at Lockyer Valley Cultural Centre, Gatton.
- Beenleigh: Wednesday, 22 June, from 5:30pm for 6pm start at Beenleigh Events Centre, Beenleigh.
- Chinderah / Kingscliff: Thursday, 23 June, from 5:30pm for 6pm start at Kingscliff Beach Bowls Club, Kingscliff.
- Caboolture: Monday, 27 June, from 5:30pm for 6pm start at Sports Central, Caboolture.
On 12 May 2022, the Insurance Council of Australia hosted a policyholder virtual townhall providing an overview of the claims process and some responses to frequently asked questions.
In March 2022, the Insurance Council of Australia and insurers visited communities impacted by Cyclone Seroja to provide one-on-one consultations at local venues in Kalbarri, Northampton, Morawa and Mingenew.
- Tuesday 22 March – 9:00am to 12:00pm – Kalbarri
- Tuesday 22 March – 2:00pm to 5:00pm – Northampton
- Wednesday 23 March – 9:00am to 12:00pm – Morawa
- Wednesday 23 March – 2:00pm to 5:00pm – Mingenew
On Thursday 31 March 2022, the Insurance Council of Australia hosted its second virtual one-on-one consultations on for Gippsland and Yarra Ranges policyholders affected by the June 2021 severe weather event.
The Insurance Council of Australia hosted virtual one-on-one consultations for Gippsland and Yarra Ranges policyholders affected in January 2022. The virtual video or phone consultations were able to be booked with ICA representatives or insurers on Thursday 20 January 2022 from 9am – 8pm.
2021
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Insurers and the Insurance Council of Australia returned to the Springlake Hotel in Springfield Lakes for one-on-one consultations for policyholders impacted by the Halloween hailstorm on Wednesday 6 October 2021.
On 14 April, the Insurance Council of Australia declared an Insurance Catastrophe for impacted parts of Western Australia from Tropical Cyclone Seroja.
Insurers and the Insurance Council of Australia were in Western Australia to assist policyholders impacted by Cyclone Seroja from Tuesday 31 August until Friday 3 September 2021. Bookings for, COVID-safe in person appointments, were available online.
On 1 November, the Insurance Council of Australia (ICA) declared a Catastrophe for damage caused by hailstorms that struck south-east Queensland on 31 October 2020.
Insurers and the Insurance Council of Australia attended the Springlake Hotel on Thursday 17 June for one-on-one consultations with customers, providing help with their insurance claims.
In early March 2021, the ICA hosted a community forum and two days of one-on-one consultations in Springfield Lakes for local policyholders affected by the Halloween hailstorm.
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