Insurance Council of Australia
Code of Practice Frequently Asked Questions
The searchable frequently asked questions below relate to the current Code of Practice.
Click here to find out more about the 2026 redrafted Code of Practice.
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Q: What is the General Insurance Code of Practice?
A: It is a voluntary Code that sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, […]
Read more Q: What is retail insurance?
A: Retail Insurance means a general insurance product that is provided to, or to be provided to, an individual or for use in connection with a Small Business, and is one of the following types: a. a motor vehicle insurance product; […]
Read more Q: What is wholesale insurance?
A: Wholesale Insurance means a general insurance product covered by the Code which is not Retail Insurance.
Read more Q: Which parts of the Code apply to retail insurance?
A: The whole Code applies to retail insurance
Read more Q: Which parts of the Code apply to wholesale insurance?
A: Parts 1, 2, 3, 4, 10 and 11 (in limited circumstances), 12, 13, 14 and 15
Read more Q: What general insurance products are not covered by the Code?
A: Workers compensation, Marine, Medical indemnity, motor vehicle injury insurance, domestic builders insurance or domestic builders warranty/indemnity insurance. Also, the Code does not cover reinsurance, life insurance products issued by a life insurer and health insurance products issued by a […]
Read more Q: What is a service supplier in the Code?
A: Service Supplier means an Investigator, Loss Assessor or Loss Adjuster, Collection Agent, or a person, company or entity who is not our Employee but is contracted by us to manage your claim on our behalf (including a broker who […]
Read more Q: What does acting in good faith mean?
A: Each party to the insurance contract – the policyholder, the insurer and a third party beneficiary (a person who is entitled to the benefits of the insurance policy) – must act with fairness, decency and fair dealing as well […]
Read more Q: What is duty of disclosure?
A: When you apply for an insurance policy, or renew or extend your existing policy, you have to tell the insurer everything about you and your situation that is relevant or could reasonably be expected to be relevant to the […]
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