Please note

We cannot provide personal or professional advice on general insurance products.

Get in touch

The Insurance Council of Australia is the representative body for general insurance industry of Australia. 

We do not offer direct consumer advice or services but we want to help you find what you're looking for. 


What are you looking for?

Visit findaninsurer.com.au, a referral service designed to help you find a list of general insurers who offer particular products.  If you’d prefer to talk on the phone, call 1300 884 934 during business hours for assistance. 

Please note, this service only applies to general insurance products.

If you’re looking for information on life insurance or superannuation, we can’t help you, but you can reach out to the Financial Services Council for assistance.

If you can’t find what you’re looking for on findaninsurer.com.au, or you’re looking for a broker, you can contact the National Insurance Brokers Association at www.needabroker.com.au or call them on 1300 53 10 73 to find a broker in your area.

We can’t help you escalate your complaint, but we do have some simple steps listed here.

We will shortly be launching a new portal for reporting fraud, in the meantime, to report suspected fraud, please email IFBA and supply the following details:

  • your name
  • your preferred email address
  • your contact number
  • the full name of the person(s) that you believe may be committing insurance fraud
  • description of the suspected fraud

Additional details if known:  

  • the DOB of the person(s) you believe may be committing insurance fraud 
  • the full address of the location where you believe the fraud occurred
  • date of incident, if known.

Read more here.  

We can assist with General enquiries via email.

PO BOX R1832
Royal Exchange
NSW 1225

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