Insurance Council of Australia
The General Insurance Code of Practice sets out the standards that general insurers must meet when providing services to their customers.
The new Code of Practice is effective from 1 July 2021.Until then, the 2014 Code of Practice remains active
CODE OF PRACTICE
The current General Insurance Code of Practice 2014 came into effect on 1 July 2014 and remains in place until 1 July 2021.
The 2017 Review of the Code aimed to address the views of a wide range of stakeholders including consumers, governments, and regulators.
The new Code of Practice is effective from 1 July 2021.
For more information on the Code Governance Committee (CGC) or to report an alleged breach of the Code, go to: https://insurancecode.org.au/
Anyone can report an alleged breach of the Code to the CGC at https://insurancecode.org.au/