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Our team

Board of Directors & Executive Team

Our leaders are committed to shaping positive outcomes for our members, our people and our communities.

Find out more about our Executive Leadership Team and Board of Directors here.

Meet our team

Our board
Our exec team

Andrew Hall

Executive Director and CEO

Andrew joined the Insurance Council of Australia in September 2020 from the Commonwealth Bank, where he served as Executive General Manager, Corporate Affairs, for seven years. At CBA he was responsible for the management of CBA’s corporate reputation, public affairs and sustainability.

He was previously Director of Corporate and Public Affairs for Woolworths Limited for six years, overseeing a similar portfolio and participating as a member of the Management Board.

Andrew’s professional career started as a journalist in regional New South Wales in 1994, before moving to Canberra in 1996 where he worked in federal politics for 10 years as a ministerial media advisor. From 2001 to 2007 he was the Federal Director of the Nationals, leading the party as campaign director for federal elections.

His expertise in the corporate affairs profession has been recognised with admission to the Arthur W. Page Society, recognition in the International Top 50 Corporate Affairs Professionals (Salt & Shein 2014) and in the inaugural award of Top 50 Outstanding LGBTI Leaders in Australia (Deloitte 2016) for his work in leadership roles, diversity and on the Board of Equality Australia for the marriage equality campaign.

He has extensive experience in governance, both in the corporate and not-for-profit sectors. He serves on the boards of Rural Aid and The Avner Pancreatic Cancer Foundation.

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Sue Houghton, President

General Manager Insurance

Westpac

Sue Houghton commenced her role in March 2016 as General Manager of Insurance for Westpac. Previously, Sue was Finance Director at Wesfarmers Insurance and held a number of senior roles at Insurance Australia Group (IAG).

Sue is an accomplished and highly regarded senior executive with extensive experience in the financial services sector across operations, finance and strategy. Capabilities include leadership of large and diverse teams, change management, Board reporting, liaison with regulators and external industry bodies and financial management.

Sue is also a member of the FSC Life Insurance Board Committee and an Executive Director of the BT Financial Group Insurance Boards.

Westpac Insurance

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Tim Plant, Deputy President

CEO, General Insurance

Australia & New Zealand, Zurich Financial Services Australia

Tim commenced as CEO General Insurance, Zurich Australia, in August 2018.

He has more than 25 years’ experience in insurance, reinsurance and financial services.  He has been a director of APRA regulated entities in insurance and banking, insurance underwriting agencies and other financial services.  He is a current director of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF).

Tim’s previous roles have included Group Executive, insurance for NSW at icare, CEO of QBE Australia and New Zealand; Managing Director of Elders Financial Services Group and Managing Director of Elders Insurance.

His qualifications include Bachelor of Agricultural Science from LaTrobe University and Master of Business Administration from University of New England. He is also a Graduate Member of the Australian Institute of Company Directors and has completed the Advanced Management Program at Harvard Business School.

Zurich

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Frank Costigan

Interim Managing Director

QBE Australia

Frank was appointed QBE Australia’s Interim Managing Director in August 2020, having joined QBE in 2018 as QBE Australia’s Chief Customer Officer, Personal Lines.

Frank brings a wealth of industry knowledge and experience from more than three decades in financial services which includes insurance, investment banking and chartered accounting. Before joining QBE, Frank held a number of senior leadership roles across the insurance industry including CEO of Youi Insurance (Australia and New Zealand), CFO & COO of Berkshire Hathaway Speciality Insurance (Australia and New Zealand), CFO and EGM Technology & Change of Insurance Australia Group’s direct insurance business (including NRMA, SGIO and SGIC brands) and earlier as the CFO and Head of Strategy & Business Development (Asia).

Frank is known for his strong focus on excellence in leadership and people management bringing a passion for inspiring others and developing strong performers. He also has a track record of delivering strategic innovation and driving results through a dedication to customer first strategies.

Frank is a member of the Australian Institute of Company Directors and Institute of Chartered Accountants, a graduate of Harvard University (Advanced Management Program) and Monash University (Bachelor of Commerce), completed professional studies of the Institute of Chartered Accountants and recently participated in the University of Cambridge Prince of Wales’ Business & Sustainability Programme.  Frank is currently a Director of not-for-profit organisation Out for Australia.

QBE

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Richard Enthoven

Chief Executive Officer

The Hollard Australia Group

Richard Enthoven is the Founder of The Hollard Insurance Company and the co-founder of Greenstone Ltd. He currently serves as the Chief Executive Officer of The Hollard Insurance Company.

Richard is also a director, and past President, of the Insurance Council of Australia. He also serves on the Advisory Board of Head Over Heels, a not-for-profit organisation that supports a portfolio of high-potential women-owned businesses.

Richard holds a Master of Science from the London School of Economics and a Bachelor of Arts from the University of Southern California.

The Hollard Australia Group

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Richard Feledy

Managing Director

Allianz Australia

With insurance experience spanning over 30 years, Richard Feledy was appointed Managing Director of Allianz Australia Limited in January 2018.

Richard originally joined Allianz in 2000 as part of the HIH acquisition, and has held various senior roles in the Technical Division, Product Management & Research and Property & Casualty products during his tenure.

In 2010, Richard was appointed Chief Technical Officer, responsible for Product Management, Pricing and Reinsurance, Underwriting Services and Data Analytics. As part of his transition to Managing Director, Richard served as Deputy Managing Director from May to December 2017.

Allianz Australia Limited

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Natasha Fenech

Group CEO and Managing Director

Avant Mutual

Natasha Fenech took over the role of Group CEO & Managing Director of Avant Mutual in September 2020.  Prior to that she was the CEO of Medical Indemnity and Deputy Group CEO since February 2019.

Before joining Avant, Natasha was the CEO of SuperConcepts (a self-managed managed superannuation administration and software business) which she grew over a 5-year period from a start-up position to the market leader. Prior to that, Natasha held several senior roles within Suncorp in both the personal and commercial insurance businesses, including as the Executive General Manager of Customer, Product and Pricing within Personal Insurance where she led the portfolio management of the Home and Motor books across 13 brands including AAMI, APIA, GIO and Suncorp Insurance.

Natasha has held various positions within the financial services industry over the last 25 years including at companies such as Citigroup, A.T. Kearney, Royal SunAlliance, Zurich, Legal & General and SGIC.

Natasha holds a Masters of Business Administration from the Australian Graduate School of Management, a Bachelor of Economics and a Bachelor of Mathematical Science from the University of Adelaide. She is also an Associate member of the Institute of Actuaries of Australia and a Graduate of the Australian Institute of Company Directors.

Avant Mutual

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Tracy Green

Group Executive Insurance

RACQ

Tracy Green is the Group Executive Insurance at RACQ. Tracy has more than 25 years’ experience in general insurance, having held executive position across multiple functions in the value chain including, portfolio management, product and pricing innovation, claims management and distribution.  Prior to joining RACQ, Tracy held executive positions at IAG, Suncorp and TIO.

Tracy is a Member of the Australian Institute of Company Directors, Fellow of the Australian and New Zealand Institute of Insurance and Finance (CIP) and holds a Bachelor of Commerce.

RACQ

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Nicholas Hawkins

CEO & Managing Director

Insurance Australia Group Ltd

Nick Hawkins became IAG’s Managing Director and CEO in November 2020. He previously held the role of Deputy CEO, accountable for the management and performance of IAG’s day-to-day operations.

Nick previously spent 12 years as IAG’s Chief Financial Officer, responsible for the financial affairs of the company.  Prior to this Nick was the Chief Executive Officer of IAG New Zealand and also held a number of roles within finance and asset management since joining the Group in 2001.

Before joining IAG, Nick was a partner with KPMG.  He is a Fellow of Chartered Accounts of Australia & New Zealand and a graduate of the Harvard Advanced Management Program.

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Lisa Harrison

Chief Executive Officer Insurance Product & Portfolio

Suncorp

Lisa was appointed Suncorp’s Chief Executive Officer Insurance Product & Portfolio in July 2020. She is responsible for insurance distribution channels including contact centres, digital channels and intermediated partnerships as well as brand and marketing, strategic partnerships and product and pricing.

Since joining Suncorp in 2004, Lisa has led several areas within Personal Insurance, including Customer, Product and Pricing, Strategy and Business Planning, and Brand and Marketing. She has also held the role of Chief Customer and Digital Officer, Chief Program Excellence Officer, EGM Customer Distribution in Suncorp Life and EGM Insurance Operations. Prior to joining Suncorp, Lisa held positions within Commonwealth Bank and Royal & Sun Alliance. Lisa is a member of Chief Executive Women, a graduate of the Australian Institute of Company Directors and holds an MBA from Macquarie Graduate School of Management and a Bachelor of Commerce.

Suncorp

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Scott Hawkins

Managing Director

Munich Holdings of Australasia Pty Ltd

Scott Hawkins was appointed Managing Director of Munich Holdings of Australasia Pty Limited on 1 April 2021.

Scott has more than 25 years’ experience in the Insurance and Reinsurance industry. In his current role, he is responsible for the Non-Life reinsurance operations, setting the strategic direction, maintaining the culture and values, and helping MunichRe’s customers stay ahead of emerging risks in a complex world.

Scott has previously held several roles within MunichRe including responsibility for Underwriting, Client Management, Claims and Data Analytics functions. Prior to joining MunichRe, Scott has worked in both direct insurance and reinsurance companies in underwriting, capital modelling and risk management roles.

Scott holds a Bachelor of Business degree, a Master of Business (Finance) degree, and is a Fellow of ANZIIF.

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Peter Kelaher

Country President

Chubb Insurance Australia Ltd

Peter Kelaher is Country President, Australia & New Zealand for Chubb. In this role he has overall responsibility for the general management and business results of Chubb’s insurance operations in Australia and New Zealand.

Peter has over 15 years of experience in the insurance industry. He joined Chubb in 2007 as a field underwriter and was appointed Corporate Unit Manager, NSW Executive Protection Practice in 2008. He moved into the role of Executive Protection Practice Leader for Chubb Specialty Insurance in 2009. In 2012, Peter was promoted to Assistant Vice President & Product Manager D&O, EPL & Crime. When Chubb’s legacy organisations integrated in 2016, Peter was appointed as Head of Property & Casualty, Australia & New Zealand, a position which he held until his appointment as Country President in March 2021.

Peter holds a Bachelor of Business/Laws from the University of Technology, Sydney and a Graduate Diploma of Applied Corporate Governance from Chartered Secretaries Australia.

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Chris Mackinnon

General Representative in Australia

Lloyd's Australia Limited

Chris Mackinnon joined Lloyd’s in February 2015 as General Representative in Australia, with regional responsibility for Australia, New Zealand and the Pacific Islands. He is responsible for market development, liaising with market practitioners, and working with regulatory authorities to maintain Lloyd’s presence.

Chris has 29 years’ experience in the international insurance industry, having previously worked in senior broking and management roles in both the Australian and London markets.

Qualified as a Senior Associate of the Australian & New Zealand Institute of Insurance and Finance, Chris is also a Board Member of the Underwriting Agencies Council in Australia and is a Member of the Australian Institute of Company Directors.

Lloyd’s

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Andrew Hall

Executive Director and CEO

Andrew joined the Insurance Council of Australia in September 2020 from the Commonwealth Bank, where he served as Executive General Manager, Corporate Affairs, for seven years. At CBA he was responsible for the management of CBA’s corporate reputation, public affairs and sustainability.

He was previously Director of Corporate and Public Affairs for Woolworths Limited for six years, overseeing a similar portfolio and participating as a member of the Management Board.

Andrew’s professional career started as a journalist in regional New South Wales in 1994, before moving to Canberra in 1996 where he worked in federal politics for 10 years as a ministerial media advisor. From 2001 to 2007 he was the Federal Director of the Nationals, leading the party as campaign director for federal elections.

His expertise in the corporate affairs profession has been recognised with admission to the Arthur W. Page Society, recognition in the International Top 50 Corporate Affairs Professionals (Salt & Shein 2014) and in the inaugural award of Top 50 Outstanding LGBTI Leaders in Australia (Deloitte 2016) for his work in leadership roles, diversity and on the Board of Equality Australia for the marriage equality campaign.

He has extensive experience in governance, both in the corporate and not-for-profit sectors. He serves on the boards of Rural Aid and The Avner Pancreatic Cancer Foundation.

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Fiona Cameron

General Manager Policy

Consumer Outcomes

Fiona was appointed General Manager Policy – Consumer Outcomes in July 2017. She was previously Senior Manager Government and Industry Relations and has worked at the Insurance Council since January 2010.

She is responsible for developing and implementing the Insurance Council’s policies in relation to consumer outcomes, the Consumer Liaison Forum, the General Insurance Code of Practice, state and federal statutory schemes.

Fiona has worked for the NSW Department of Premier and Cabinet, the then-Liquor Hospitality and Miscellaneous Workers’ Union and the NSW Attorney General’s Department. She has held senior positions in research, policy, consumer relations, stakeholder relations, regulation and law across a broad range of industries.

Fiona holds an Arts/Law degree from University of New South Wales.

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Adrian Dolin

CFO, Company Secretary, General Manager

Corporate Services

Adrian joined the ICA in July 2015. He is responsible for financial reporting, governance and compliance obligations as required under the Corporation Law and other Statutes. His responsibilities include Board management and reporting, member services, finance, IT and industry data analytics.

Prior to joining the ICA he was country manager of a competitive risk consultancy. He is formerly Managing Director of Corporate Service Asia at Thomson Reuters and was Chief Operating Officer of Computershare Analytics, prior to which he was head of Strategic Planning at a UK private equity firm.

He qualified as a Chartered Accountant with PwC and is a Fellow of the Governance Institute of Australia. Adrian holds a Bachelor of Business degree from Curtin University and has undertaken post-grad management studies at UTS and INSEAD.

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Mathew Jones

General Manager

Public Affairs

Mathew joined the Insurance Council in November 2020 in the new role of General Manager Public Affairs, where he is responsible for the organisation’s communications and engagement with the community, media, stakeholders and government.

Mathew has more than 25 years’ experience in consulting, the media, government, and politics, including as a senior public and corporate affairs practitioner, journalist, ministerial advisor and chief of staff, and as the NSW Government’s lead communications executive.

He has run many successful communication and engagement campaigns, including for State Budgets, major policy initiatives and nationally significant corporate restructures.

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Anne Knight

General Counsel

Anne joined the Insurance Council in December 2020 in the new role of General Counsel.

Anne is a commercial lawyer with extensive experience in commercial and corporate matters with a focus on financial services and disputes, having worked in top tier law firms in Sydney, Singapore and London. Whilst Anne has primarily worked in private practice she has also worked in the Enforcement Directorate at ASIC, in house at PwC and more recently in Legal and Group Governance at the Commonwealth Bank of Australia where she was Head of Disputes.

Anne is trained as a mediator with extensive mediation experience, both in respect of large disputes and disputes involving individuals. She has also held various academic positions at universities in Sydney and Hong Kong teaching a range of commercial and corporate subjects.

Anne has a Bachelor of Arts and Bachelor of Laws from the University of NSW.

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Kylie Macfarlane

Chief Operating Officer

Kylie joined the Insurance Council in September 2020 to help deliver a strategic plan to guide the organisation and its priorities.

Kylie has held executive positions in financial services over the past 25 years. She is a non-executive director and consultant dedicated to optimising public and private sector responses to rapidly changing environmental context with a focus on strategy, governance, innovation and value creation.

Over the past six years she has been at the forefront of Environmental and Social Governance (ESG), setting standards in organisational reporting conventions on climate, and developing multi-stakeholder approaches to social impact investment that are focused on producing shared outcomes and embed social license.

Kylie is a non-executive director for Commonwealth Bank Group Super and Greater Bank. She has a Bachelor of Business from University of Technology Sydney and is an alumna of the Institute of Sustainable Leadership at Cambridge University.

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Aparna Reddy

General Manager

Regulatory Policy

Aparna Reddy joined the ICA’s regulatory policy team in November 2019 and was appointed General Manager Policy – Regulatory Affairs in December 2020. She has a wealth of experience in policy and regulatory roles within the federal government. Aparna has worked with ministers, senior executives and industry stakeholders, and has led reforms from policy conception to delivery.

She has extensive knowledge of competition and consumer policy. She has managed and led consultation on critical and politically sensitive issues within key industries including undertaking the federal government’s audit of buildings for the use of combustible cladding, car retailing and food processing.

Aparna has a Bachelor of Laws (Hons) from the Australian National University.

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