The Insurance Council of Australia host several events, engaging with members, government and consumer groups each year.
Insurance Council of Australia
Events
The ICA's 2023 Annual Conference was held on Thursday 12 October at the Fullerton Hotel in Sydney's CBD, bringing together industry leaders, regulators, and commentators from the insurance industry and related fields to discuss the key opportunities and challenges we're facing in 2023 and beyond.
PREVIOUS CONSULTATIONS
The Insurance Council of Australia and insurers were in Parkes, Eugowra and Molong during November to assist insurance customers with their claims following last year’s floods.
The in-person consultations were an opportunity for customers to discuss their claim directly with their insurer at a time that suits.
Event details:
- Tuesday 7 November
Parkes Services Club – 10am to 6pm
9/17 Short Street, Parkes NSW 2870 - Wednesday 8 November
Molong RSL – 10am to 6pm
22-24 Riddell Street, Molong NSW 2866 - Thursday 9 November
Eugowra Community Bowls & Recreation Club – 10am to 6pm
5 Hill Street, Eugowra NSW 2806
The Insurance Council of Australia and insurers held in-person consultations with customers affected by last year’s River Murray floods.
The consultations gave policyholders an opportunity to meet in-person with their insurer, as well as provide useful information on the claims process and complaints avenues.
Event details:
- Tuesday 31 October 12.00pm – 8.00pm
The Meeting Hall at Adelaide Town Hall – 128 King William Street, Adelaide SA 5000
The Insurance Council of Australia and insurers were in Melbourne and towns across northern Victoria in September to assist communities impacted by last year’s floods with their insurance claims.
The in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
- MARIBYRNONG – Tuesday 19 September
Maidstone Community Centre, 21 Yardley Street, MAIDSTONE, VIC 3012 - MOOROOPNA – Wednesday 20 September
Sir Ian McLennan Centre, Mooroopna VIC 3629 - MOAMA – Thursday 21 September
Moama RSL, 56 Merool Road, MOAMA, NSW 2731 - ROCHESTER – Friday 22 September and Saturday 23 September
Rochester Community House (next to the Rochester Shire Hall)
43 Mackay Street, ROCHESTER, VIC 3561
The Insurance Council of Australia and Insurers held in person consultations for insurance customers impacted by the severe flooding that hit the Central West NSW in November last year.
These consultations were held at Molong RSL on Wednesday, 9 August and Eugowra Bowls Club on Thursday 10 August.
The Insurance Council of Australia and Insurers held another round of in person consultations for insurance customers impacted by the severe flooding that hit Rochester and surrounding Campaspe region last year.
The consultations took place at the Rochester Shire Hall from Monday, 24 July to Thursday, 27 July 2023.
The Insurance Council of Australia and insurers held in-person consultations in Rochester during mid-April, providing customers with the opportunity to discuss the progress of their claims and work through any outstanding issues with their insurer.
Where: Rochester Shire Hall, 45 MacKay Street, Rochester VIC
When: Monday 17 April 2023 to Thursday 20 April 2023
The Insurance Council of Australia and insurers held in-person consultations in Eugowra, Parkes and Forbes during mid-March to provide an opportunity for customers to discuss their individual claims with their insurer.
- Eugowra Bowls & Recreation Club, 5 Hill Street Eugowra
Tuesday 21 March 12pm – 8 pm in-person customer meetings with insurers. - Parkes Services Club, 17 Short St Parkes
Wednesday 22 March 10 am – 4 pm in-person customer meetings with insurers.
Wednesday 22 March 5pm-8pm Community information session - Club Forbes, Templar St Forbes
Thursday 23 March 12pm – 8pm in-person customer meetings with insurers
Throughout February and March the Insurance Council of Australia and insurers held in-person consultations to assist customers in NSW and SEQ affected by the February 2022 floods.
Queensland:
- Brisbane North: Monday 20 February — Geebung RSL from 12pm to 8pm
- Sunshine Coast: Tuesday 21 February — Maroochy RSL from 12pm to 8pm
- Brisbane South: Wednesday 22 February — Coorparoo RSL from 12pm to 8pm
- Caboolture: Thursday 23 February — Sports Central Caboolture from 12pm to 8pm
New South Wales:
- Lismore: Monday 6 March — Lismore Workers Sports Club from 12pm to 8pm
- Mullumbimby: Tuesday 7 March — Mullumbimby Golf Club from 12pm to 8pm
- Casino: Wednesday 8 March — Casino RSM Club from 1:30pm to 8pm
- Ballina: Thursday 9 March — Ballina RSL from 12pm to 8pm
The ICA hosted a second community information session on Wednesday 18 January at the Rochester Lawn Tennis Club (1 Diggora Road Rochester) for local insurance customers impacted by last October’s severe weather and flood in and around Rochester.
The session provided policyholders with general information on all aspects of the claim process, including repair timelines, cash settlements, and the complaints process, and other information that may assist policyholders with their recovery process.
In addition, there was an opportunity for personal consultations with insurers on a drop-in basis on Thursday 19 January between 10am and 6pm at the same venue.
The ICA and insurers held one-on one consultations and evening information sessions in Eugowra and Forbes during December to assist flood-impacted communities with their insurance claims.
LOCATION: Eugowra Bowls & Recreation Club, 5 Hill St, Eugowra
- Monday 12 December, from 10 am – 4 pm: In-person customer meetings with insurers
- Monday 12 December, from 5 pm – 8 pm community information session.
LOCATION: Forbes Town Hall, Harold St, Forbes.
- Tuesday 13 December, from 10 am – 4 pm in-person customer meetings with insurers
- Tuesday 13 December, from 5 pm – 8 pm community information session.
The ICA hosted a townhall for insurance customers impacted by the recent severe weather and floods, providing general information on the claims process, complaints avenues and other useful information to assist with the insurance and recovery process.
When: Townhall presentation commences 5pm on Wednesday 30 November.
Where: Echuca Workers, 165-171 Annesley Street Echuca, VIC 3564
The Insurance Council of Australia and insurers held one-on-one consultations during November to assist customers affected by the February and March 2022 east-coast floods.
The consultations provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
- Brisbane South: Wednesday 23 November — Moorooka Community Centre from 12pm to 8pm
- Brisbane North: Thursday 24 November — Sandgate Town Hall from 12pm to 8pm
- Woodburn: Monday 28 November — Woodburn Memorial Hall from 12pm to 8pm
- Lismore: Tuesday 29 November — Lismore Workers Sports Club 12pm to 8pm
- Ballina: Wednesday 30 November — Ballina RSL 12pm to 8pm
The Insurance Council hosted two townhalls for insurance customers impacted by the recent severe weather and floods, providing general information on the claims process, complaints avenues and other useful information to assist with the insurance and recovery process.
When: Townhall presentation commences 5pm on Wednesday 16 November and Thursday 17 November.
Where: Rochester Lawn Tennis Club 1 Diggora Road Rochester
The Insurance Council of Australia and insurers hosted a variety of in-person and virtually during September to assist customers affected by the February-March 2022 East-coast floods.
The consultations provided customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
- Brisbane North: Monday 5 September — Sandgate Townhall from 12pm to 8pm
- Gatton: Tuesday 6 September — Lockyer Valley Cultural Centre from 12pm to 8pm
- Virtual: Monday 12 September to Friday 16 September — 9am to 4pm
- Mullumbimby: Monday 19 September — Ex-Services Club from 12pm to 8pm
- Casino: Tuesday 20 September — RSM Club from 12pm to 8pm
- Ballina: Wednesday 21 September — RSL Club from 12pm to 8pm
- Lismore: Tuesday 27 September — Lismore Workers Sports Club from 12pm to 8pm
On 17 August 2022, the Insurance Council of Australia and insurers attended the Montrose Town Centre for in-person meetings with customers affected by last year’s severe storm event.
The in-person meetings provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
The Insurance Council of Australia hosted a variety of policyholder townhalls for those impacted by the recent severe storm and flood event. These sessions provided an overview of the floods, the claims process and support available.
- Murwillumbah: Monday 23 May, from 5:30pm for 6pm start, Murwillumbah Services Club.
- Mullumbimby: Tuesday 24 May, from 5:30pm for 6pm start, Mullumbimby Ex-Service Club
- Lismore: Wednesday 25 May, from 5:30pm for 6pm start, Southern Cross University Lismore campus auditorium (Whitebrook Theatre)
- Casino: Wednesday 1 June, from 5:30pm for 6pm start, Casino RSM Club
- Lennox Head: Thursday 2 June, from 5:30pm for 6pm start, Lennox Head Cultural Centre auditorium.
- Gympie: Monday, 13 June, from 5:30pm for 6pm start at The Pavilion Conference & Reception Centre, Southside.
- Brisbane North: Wednesday, 15 June, from 5:30pm for 6pm start at Bracken Ridge Tavern, Bracken Ridge.
- Brisbane South: Thursday, 16 June, from 5:30pm for 6pm start at Forest Lake Tavern, Forest Lake.
- Ipswich: Monday, 20 June, from 5:30pm for 6pm start at North Ipswich Reserve Corporate Centre, North Ipswich.
- Gatton: Tuesday, 21 June, from 5:30pm for 6pm start at Lockyer Valley Cultural Centre, Gatton.
- Beenleigh: Wednesday, 22 June, from 5:30pm for 6pm start at Beenleigh Events Centre, Beenleigh.
- Chinderah / Kingscliff: Thursday, 23 June, from 5:30pm for 6pm start at Kingscliff Beach Bowls Club, Kingscliff.
- Caboolture: Monday, 27 June, from 5:30pm for 6pm start at Sports Central, Caboolture.
On 12 May 2022, the Insurance Council of Australia hosted a policyholder virtual townhall providing an overview of the claims process and some responses to frequently asked questions.
In March 2022, the Insurance Council of Australia and insurers visited communities impacted by Cyclone Seroja to provide one-on-one consultations at local venues in Kalbarri, Northampton, Morawa and Mingenew.
- Tuesday 22 March – 9:00am to 12:00pm – Kalbarri
- Tuesday 22 March – 2:00pm to 5:00pm – Northampton
- Wednesday 23 March – 9:00am to 12:00pm – Morawa
- Wednesday 23 March – 2:00pm to 5:00pm – Mingenew
Second virtual consultations for Gippsland and Yarra Ranges consultations
On Thursday 31 March 2022, the Insurance Council of Australia hosted its second virtual one-on-one consultations on for Gippsland and Yarra Ranges policyholders affected by the June 2021 severe weather event.
The Insurance Council of Australia hosted virtual one-on-one consultations for Gippsland and Yarra Ranges policyholders affected in January 2022. The virtual video or phone consultations were able to be booked with ICA representatives or insurers on Thursday 20 January 2022 from 9am – 8pm.
Insurers and the Insurance Council of Australia returned to the Springlake Hotel in Springfield Lakes for one-on-one consultations for policyholders impacted by the Halloween hailstorm on Wednesday 6 October 2021.
On 14 April, the Insurance Council of Australia declared an Insurance Catastrophe for impacted parts of Western Australia from Tropical Cyclone Seroja.
Insurers and the Insurance Council of Australia were in Western Australia to assist policyholders impacted by Cyclone Seroja from Tuesday 31 August until Friday 3 September 2021. Bookings for, COVID-safe in person appointments, were available online.
On 1 November, the Insurance Council of Australia (ICA) declared a Catastrophe for damage caused by hailstorms that struck south-east Queensland on 31 October 2020.
Insurers and the Insurance Council of Australia attended the Springlake Hotel on Thursday 17 June for one-on-one consultations with customers, providing help with their insurance claims.
In early March 2021, the ICA hosted a community forum and two days of one-on-one consultations in Springfield Lakes for local policyholders affected by the Halloween hailstorm.
INDUSTRY EVENTS
The ICA’s Annual Conference was back, in-person, at the Ivy Ballroom in the Sydney CBD.
Building on last year’s successful panel format, the conference in Sydney brought together our industry to consider ‘Insuring the Future’.
After a two-year hiatus, the Insurance Council of Australia hosted it’s Annual Dinner in June 2022, providing our industry with a great opportunity to get together, network and reflect on the wins and the challenges we’ve faced.
The night started with a moving Welcome to Country from Theresa Ardler, followed by speeches from:
- the Hon. Stephen Stephen Jones MP, Assistant Treasurer and Minister for Finance
- Nick Hawkins, ICA’s President and CEO of IAG
- Sue Houghton, Former ICA President and CEO of QBE Insurance Australia Pacific,
- Andrew Hall, ICA’s CEO and Executive Director
We’d like to thank our sponsors – Sedgwick, Finity and Restoration Industry Consultants for their contribution to a great night.
On 13 October, the Insurance Council of Australia held its Annual Industry Forum.
The event was hosted by Ellen Fanning from ABC’s The Drum, sessions and presenters included:
9am: Environmental, Social and Governance panel
- Dr Martha Carter, Vice Chairman and Head of Governance, Teneo
- Robin Mellon, CEO, Better Sydney
- Jacki Johnson, Co-Chair United Nations Finance Initiative (UNEP FI) & Founding Co-Chair Australian Sustainable Finance Initiative
10am: Commercial Lines Strategic Review panel
- John Trowbridge, Consultant
- Bruce Billson, Australian Small Business and Family Enterprise Ombudsman
- Celyeste Power, Chief Strategy Officer, Insurance Bureau of Canada
- Estelle Pearson, Principal & Managing Director, Finity
- Andrew Hall, CEO, Insurance Council of Australia
11am: Regulators’ Perspective
- Helen Rowell, Deputy Chair, APRA
- Karen Chester, Deputy Chair & Commissioner, ASIC
- Rhys Bollen, Senior Executive Leader Insurers, ASIC
12noon: President’s Update
- Sue Houghton, ICA President & CEO Australia Pacific QBE
12:30pm: Ministerial keynote from Assistant Treasurer, Hon. Michael Sukkar MP
1:30pm: The social cost of natural disasters panel
- Shane Fitzsimmons AFSM, Commissioner of Resilience NSW
- Andrew Coghlan, Head of Emergency Services, Australian Red Cross
- Anne Leadbeater OAM, Director, Leadbeater Group
2:30pm: Cyber risk panel
- Ian Cameron, Executive Manager, Cyber Governance, Risk & Compliance, IAG Australia
- Anne-Louise Brown, Director of Corporate Affairs and Policy, Cyber Security Cooperative Research Centre
- Quinton Kotze, Cyber & Technology Product Manager, Chubb
- Max Broodryk, Product Leader – Cyber Risk, International Financial Lines, AXA XL
May 2021
When natural disaster strikes, the Insurance Council of Australia works with insurers, communities, and all levels of government, to assess damage, share data and support communities when they need it most.
As of May, the Insurance Council of Australia has declared three insurance #catastrophes in 2021 and in May, we help sessions with NSW and Federal Government stakeholders to provide on update on industry response and the proactive measures that will help build resilient communities.
April 2021
The third Building Stronger Homes Roundtable event, convened by the Insurance Council of Australia and Master Builders Australia, looked at reforms to the way codes, standards and land use planning systems promote the resilience of Australian family homes.
February 2021
The Building Stronger Homes Roundtable, convened by the Insurance Council of Australia and Master Builders Australia, focused on the financial impacts of natural disasters, the cost of rebuilding and the learnings from existing resilient homes programs, with the aim of creating actionable change.
Footer
Social
Suggestions:
data hub, Emergency Services Levy, climate