The Insurance Council of Australia host several events, engaging with members, government and consumer groups each year.
The Insurance Council of Australia host several events, engaging with members, government and consumer groups each year.
The ICA's 2023 Annual Conference was held on Thursday 12 October at the Fullerton Hotel in Sydney's CBD, bringing together industry leaders, regulators, and commentators from the insurance industry and related fields to discuss the key opportunities and challenges we're facing in 2023 and beyond.
The Insurance Council of Australia and insurers were in Parkes, Eugowra and Molong during November to assist insurance customers with their claims following last year’s floods.
The in-person consultations were an opportunity for customers to discuss their claim directly with their insurer at a time that suits.
Event details:
The Insurance Council of Australia and insurers held in-person consultations with customers affected by last year’s River Murray floods.
The consultations gave policyholders an opportunity to meet in-person with their insurer, as well as provide useful information on the claims process and complaints avenues.
Event details:
The Insurance Council of Australia and insurers were in Melbourne and towns across northern Victoria in September to assist communities impacted by last year’s floods with their insurance claims.
The in-person consultations at the below locations provided customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
The Insurance Council of Australia and Insurers held in person consultations for insurance customers impacted by the severe flooding that hit the Central West NSW in November last year.
These consultations were held at Molong RSL on Wednesday, 9 August and Eugowra Bowls Club on Thursday 10 August.
The Insurance Council of Australia and Insurers held another round of in person consultations for insurance customers impacted by the severe flooding that hit Rochester and surrounding Campaspe region last year.
The consultations took place at the Rochester Shire Hall from Monday, 24 July to Thursday, 27 July 2023.
The Insurance Council of Australia and insurers held in-person consultations in Rochester during mid-April, providing customers with the opportunity to discuss the progress of their claims and work through any outstanding issues with their insurer.
Where: Rochester Shire Hall, 45 MacKay Street, Rochester VIC
When: Monday 17 April 2023 to Thursday 20 April 2023
The Insurance Council of Australia and insurers held in-person consultations in Eugowra, Parkes and Forbes during mid-March to provide an opportunity for customers to discuss their individual claims with their insurer.
Throughout February and March the Insurance Council of Australia and insurers held in-person consultations to assist customers in NSW and SEQ affected by the February 2022 floods.
Queensland:
New South Wales:
The ICA hosted a second community information session on Wednesday 18 January at the Rochester Lawn Tennis Club (1 Diggora Road Rochester) for local insurance customers impacted by last October’s severe weather and flood in and around Rochester.
The session provided policyholders with general information on all aspects of the claim process, including repair timelines, cash settlements, and the complaints process, and other information that may assist policyholders with their recovery process.
In addition, there was an opportunity for personal consultations with insurers on a drop-in basis on Thursday 19 January between 10am and 6pm at the same venue.
The ICA and insurers held one-on one consultations and evening information sessions in Eugowra and Forbes during December to assist flood-impacted communities with their insurance claims.
LOCATION: Eugowra Bowls & Recreation Club, 5 Hill St, Eugowra
LOCATION: Forbes Town Hall, Harold St, Forbes.
The ICA hosted a townhall for insurance customers impacted by the recent severe weather and floods, providing general information on the claims process, complaints avenues and other useful information to assist with the insurance and recovery process.
When: Townhall presentation commences 5pm on Wednesday 30 November.
Where: Echuca Workers, 165-171 Annesley Street Echuca, VIC 3564
The Insurance Council of Australia and insurers held one-on-one consultations during November to assist customers affected by the February and March 2022 east-coast floods.
The consultations provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
The Insurance Council hosted two townhalls for insurance customers impacted by the recent severe weather and floods, providing general information on the claims process, complaints avenues and other useful information to assist with the insurance and recovery process.
When: Townhall presentation commences 5pm on Wednesday 16 November and Thursday 17 November.
Where: Rochester Lawn Tennis Club 1 Diggora Road Rochester
The Insurance Council of Australia and insurers hosted a variety of in-person and virtually during September to assist customers affected by the February-March 2022 East-coast floods.
The consultations provided customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
On 17 August 2022, the Insurance Council of Australia and insurers attended the Montrose Town Centre for in-person meetings with customers affected by last year’s severe storm event.
The in-person meetings provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.
The Insurance Council of Australia hosted a variety of policyholder townhalls for those impacted by the recent severe storm and flood event. These sessions provided an overview of the floods, the claims process and support available.
On 12 May 2022, the Insurance Council of Australia hosted a policyholder virtual townhall providing an overview of the claims process and some responses to frequently asked questions.
In March 2022, the Insurance Council of Australia and insurers visited communities impacted by Cyclone Seroja to provide one-on-one consultations at local venues in Kalbarri, Northampton, Morawa and Mingenew.
On Thursday 31 March 2022, the Insurance Council of Australia hosted its second virtual one-on-one consultations on for Gippsland and Yarra Ranges policyholders affected by the June 2021 severe weather event.
The Insurance Council of Australia hosted virtual one-on-one consultations for Gippsland and Yarra Ranges policyholders affected in January 2022. The virtual video or phone consultations were able to be booked with ICA representatives or insurers on Thursday 20 January 2022 from 9am – 8pm.
Insurers and the Insurance Council of Australia returned to the Springlake Hotel in Springfield Lakes for one-on-one consultations for policyholders impacted by the Halloween hailstorm on Wednesday 6 October 2021.
On 14 April, the Insurance Council of Australia declared an Insurance Catastrophe for impacted parts of Western Australia from Tropical Cyclone Seroja.
Insurers and the Insurance Council of Australia were in Western Australia to assist policyholders impacted by Cyclone Seroja from Tuesday 31 August until Friday 3 September 2021. Bookings for, COVID-safe in person appointments, were available online.
On 1 November, the Insurance Council of Australia (ICA) declared a Catastrophe for damage caused by hailstorms that struck south-east Queensland on 31 October 2020.
Insurers and the Insurance Council of Australia attended the Springlake Hotel on Thursday 17 June for one-on-one consultations with customers, providing help with their insurance claims.
In early March 2021, the ICA hosted a community forum and two days of one-on-one consultations in Springfield Lakes for local policyholders affected by the Halloween hailstorm.
The ICA’s Annual Conference was back, in-person, at the Ivy Ballroom in the Sydney CBD.
Building on last year’s successful panel format, the conference in Sydney brought together our industry to consider ‘Insuring the Future’.
After a two-year hiatus, the Insurance Council of Australia hosted it’s Annual Dinner in June 2022, providing our industry with a great opportunity to get together, network and reflect on the wins and the challenges we’ve faced.
The night started with a moving Welcome to Country from Theresa Ardler, followed by speeches from:
We’d like to thank our sponsors – Sedgwick, Finity and Restoration Industry Consultants for their contribution to a great night.
On 13 October, the Insurance Council of Australia held its Annual Industry Forum.
The event was hosted by Ellen Fanning from ABC’s The Drum, sessions and presenters included:
9am: Environmental, Social and Governance panel
10am: Commercial Lines Strategic Review panel
11am: Regulators’ Perspective
12noon: President’s Update
12:30pm: Ministerial keynote from Assistant Treasurer, Hon. Michael Sukkar MP
1:30pm: The social cost of natural disasters panel
2:30pm: Cyber risk panel
May 2021
When natural disaster strikes, the Insurance Council of Australia works with insurers, communities, and all levels of government, to assess damage, share data and support communities when they need it most.
As of May, the Insurance Council of Australia has declared three insurance #catastrophes in 2021 and in May, we help sessions with NSW and Federal Government stakeholders to provide on update on industry response and the proactive measures that will help build resilient communities.
April 2021
The third Building Stronger Homes Roundtable event, convened by the Insurance Council of Australia and Master Builders Australia, looked at reforms to the way codes, standards and land use planning systems promote the resilience of Australian family homes.
February 2021
The Building Stronger Homes Roundtable, convened by the Insurance Council of Australia and Master Builders Australia, focused on the financial impacts of natural disasters, the cost of rebuilding and the learnings from existing resilient homes programs, with the aim of creating actionable change.