The ICA’s second annual Insurance Catastrophe Resilience Report uses insurer data and insights to review the last 12 months of extreme weather events and advocate for changes to reduce the impact of future events.
Flood
Further insurer consultations scheduled for Ingham and Cardwell
Further insurer consultations scheduled for Ingham and Cardwell
News release
Wednesday, 16 April 2025
The Insurance Council of Australia (ICA) is hosting insurer consultations in Ingham and Cardwell later this month for insurance customers affected by the North Queensland flooding in February this year.
Customers will have the opportunity to meet one-on-one with representatives from a number of insurers, giving locals an opportunity to discuss their individual claim and seek any additional advice.
Locals will also have the opportunity to gain general information on the claims process, complaints avenues and other useful insurance-related information to assist with insurance claims and the recovery process.
Details of the consultations are as follows:
Cardwell
Date: Tuesday 29 April 2025
Location: Cardwell Community Hall, Brasenose St, Cardwell, QLD
Time: 10:00am to 4:00pm
Ingham
Date: Wednesday 30 April 2025
Location: Hinchinbrook Shire Hall, 25 Lannercost St, Ingham, QLD
Time: 9:00am to 5:00pm
Registrations for the consultations are essential. Bookings can be made on the ICA website here.
Quote attributable to ICA CEO Andrew Hall:
While the Insurance Council hosted community forums earlier this year providing immediate support and advice for community members in the aftermath of this severe flooding event, these additional forums will provide further support for these communities as they continue their recovery.
We expect assessments activities and scope of works discussions are well underway at this point in the claim process, but as both Ingham and Cardwell were heavily impacted so it is timely insurers return to work through any questions, issues or concerns.
Insurance consultations and townhall scheduled for Casterton
Insurance consultations and townhall scheduled for Casterton
News release
Wednesday, 26 March 2025
The Insurance Council of Australia (ICA) is hosting community information and insurers engagement sessions in Casterton on Wednesday 2 April for insurance customers affected by the storm and hail that impacted the town in October last year.
During the day, representatives from a number of insurers will be present at the Casterton Town Hall for one-on-one consultations with customers, giving locals an opportunity to discuss their individual claim and seek any additional advice.
In the evening, a townhall-style information session will provide locals with the opportunity to gain general information on the claims process, complaints avenues and other useful insurance-related information to assist with insurance claims and the recovery process.
Details of the event
Date: Wednesday 2 April 2025
Time: 10am – 4pm for one-on-one consultations with your insurer
5pm – 8pm (arrive at 5pm for a 5:30pm start) for townhall information session.
Location: Casterton Townhall (Main Hall), 67-71 Henty Street, Casterton VIC 3311
Representatives from the ICA and insurers will be available to answer policyholder questions, as well as to discuss:
- The claims process and next steps insurance customers should take
- The kinds of support available to affected residents
- Common insurance terminology
- Questions from attendees are encouraged throughout
Bookings details below
Registration for the evening townhall and bookings for insurer consultations can be found on the ICA’s website: www.insurancecouncil.com.au/Bookings
Quote attributable to ICA’s Director of Mitigation and Extreme Weather Response, Liam Walter:
The Insurance Council met with local Federal MP Dan Tehan and local community members in Casterton last Friday to hear firsthand about the impact of the storm and hail that struck the town last October.
While insurers are already assisting impacted customers in their recovery, we understand that having the opportunity to hear from representatives in person and ask questions can be important in understanding the claims process and helping people get back on their feet.
Insurers to host community townhall in Ingham following NQ floods
Insurers to host community townhall in Ingham following NQ floods
News release
Friday, 14 March 2025
The Insurance Council of Australia (ICA) is hosting a rescheduled community information evening in Ingham next week for insurance customers impacted by the severe weather and flooding across North Queensland.
The townhall style information session will provide policyholders with general information on the claims process, complaints avenues and offer useful insurance-related information to assist with insurance claims and the recovery process.
Details of the townhall are as follows:
- Date: Thursday 20 March 2025
- Time: 5:00pm – 8:00pm
- Location: Hinchinbrook Shire Hall - 25 Lannercost St, Ingham QLD 4850
Representatives from the ICA, Legal Aid, Financial Counselling Australia, the Australian Financial Complaints Authority (AFCA) and the Queensland Building and Construction Commission (QBCC) will be available to answer policyholder questions, as well as to discuss:
- The nature of the NQ floods and provide an overview of the event
- The claims process and next steps insurance customers should take
- The kinds of support available to affected residents
- Common insurance terminology
- Questions from attendees are encouraged throughout
Representatives from a range of insurers will also be present at the Hall from 10am – 4pm to speak one-on-one with policyholders, giving locals an opportunity to discuss their individual claim and seek any additional advice. Walk-ins will be accepted during the day.
Registration for the evening townhall is essential. Attendees are encouraged to book via our website.
Quote attributable to ICA Director Mitigation and Extreme Weather Response Liam Walter:
The storms and flooding that impacted parts of North Queensland earlier this month caused widespread damage to properties, businesses and infrastructure.
Insurers have received more than 7,600 claims estimated to cost more than $164 million across Townsville, Ingham, Innisfail, Mission Beach and Cardwell.
While insurers are already assisting impacted customers in their recovery, we understand that having the opportunity to hear from representatives in person and ask questions can be invaluable in understanding the claims process and helping people get back on their feet.
The ICA, our members and representatives from supporting organisations are looking forward to the townhall and ensuring everyone receives the support they need.
POSTPONED: Insurers to host community townhall in Ingham following NQ floods
POSTPONED: Insurers to host community townhall in Ingham following NQ floods
News release
Tuesday, 4 March 2025
The community information evening for insurance customers impacted by the NQ floods due to be held in Ingham this Thursday 6 March has been postponed due to Tropical Cyclone Alfred.
Safety of the community and staff members is top priority. As such, all travel and community events across Queensland and New South Wales are being postponed until this weather event has passed.
The townhall will be rescheduled for a later date in the coming weeks. A new media release will be issued when a new date is confirmed.
Those who have registered will be notified directly.
We apologise for any inconvenience and appreciate your understanding.
Insurers issue preparation tips amid landfall warnings for TC Alfred
Insurers issue preparation tips amid landfall warnings for TC Alfred
News release
Tuesday, 4 March 2025
The Insurance Council of Australia (ICA) today said insurers are on standby to respond to Tropical Cyclone Alfred as the category two system is expected to turn towards the southeast Queensland coast today with a coastal impact later this week.
While cyclones are inherently unpredictable, TC Alfred is currently predicted to cause strong winds, heavy rain and storm surge between Sandy Cape in Queensland and Grafton in New South Wales.
Ahead of the weather system’s anticipated landfall, people in southeast Queensland and northern New South Wales are being urged to prepare.
Where possible, residents should:
- Clear their property and gutters from loose material that possibly cause injury or damage during extreme winds or heavy rain, including moving outdoor furniture and pool accessories
- Secure boats or vehicles and move their car under cover
- Place important documents and valuables in plastic bags or other waterproof containers and put in a safe place
- Check your emergency kit is ready and nearby
Insurance disaster response specialists are on standby, and the Insurance Council is liaising with the State Government, Queensland Reconstruction Authority and the National Emergency Management Agency in preparation.
In anticipation, insurers have already activated their emergency response procedures and stand ready to support and prioritise customers in communities along the east coast, should they be impacted.
Quote attributable to ICA CEO Andrew Hall:
The safety and wellbeing of the community is of paramount importance and while it is still too soon to determine the true intensity of Tropical Cyclone Alfred, insurers stand ready to support customers and to help alleviate the stress and uncertainty associated with this event.
A cyclone of this scale hasn’t made landfall along the east coast for 35 years, and it’s important to not be complacent.
Insurers have placed disaster response specialists on standby to move into affected communities and assist customers with claims as needed.
This remains an unfolding and unpredictable weather event and insurers’ priority is community safety.
