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Disaster & catastrophes

Valentine’s Day storms in Victoria declared ‘Significant Event’

February 16, 2024 by Pha Tran

Home Disaster & catastrophes Page 5

Valentine’s Day storms in Victoria declared ‘Significant Event’

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News release

Friday, 16 February 2024

The Insurance Council of Australia (ICA) has today declared the Valentine’s Day storms in Victoria a ‘Significant Event’, escalating insurers response for impacted customers.

As of 12pm today, insurers had received 9,947 claims related to the storm, which saw around 530,000 homes left without power across the state.

The Insurance Council’s preliminary extreme weather processes have been activated to assess and monitor the insurance claims impact of the event on 14 February.

Under a significant event declaration:

  • The ICA commences its claims data collection, analysis, and reporting processes in consultation with members.
  • ICA representatives will continue to work with government and agencies to understand impacts on the community and ensure affected residents receive assistance.

If property or vehicle has been impacted, customers are advised to contact their insurer as soon as possible to commence the claims process, even if they do not know the full extent of damage.

Insurance customers impacted by the power outages may be eligible for financial assistance to cover food spoilage and are encouraged to contact their insurer for more information.

As some people have started the clean-up process, the ICA and insurers are reminding customers that they are not required to keep destroyed property, including carpets and furnishings, and instead take photos, note any identifying information, and keep material samples.

Quote attributable to ICA CEO Andrew Hall:

Insurers have reported a large uptick in claims over the past day, with an increase of more than 3,000 claims in 24 hours – a clear signal that we need to activate services and support for affected homeowners, motorists and businesses and reassure them that their insurer is there to help.

We are hearing from our members that most of the damage to homes and businesses has been as a result of fallen debris from trees and bushland, as well as the extended power outages.

However, it’s too early to understand the full extent of the damage and to estimate the insurance damage bill.

Insurers are also closely monitoring the bushfire situation in Victoria and encourage those impacted to adhere to the advice of emergency services and stay safe.

 

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ICA calls for resilience budget boost to better protect Australians

January 31, 2024 by Shannon White

Home Disaster & catastrophes Page 5

ICA calls for resilience budget boost to better protect Australians

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News release

Wednesday 31 January 2024

The Insurance Council of Australia (ICA) has called on the Albanese Government to ensure the next Federal Budget includes an ongoing fund of $250 million a year to buy back and raise homes exposed to extreme flood risk.

Contained in its Pre-Budget submission, the Insurance Council says the fund should be matched by the states and territories, ensuring that $500 million is available each year to move approximately 750 families out of flood danger zones every year.

The fund would build on the schemes that were put in place in New South Wales and Queensland in the wake of the record-breaking 2022 floods.

Around $1.6 billion in joint funding has been set aside to buy back at-risk properties, with around 1,300 buy backs offered so far.

Funding for any new scheme should exist as an ongoing measure to enable flood-exposed communities to make the decisions locally that address their challenges in timeframes that allow availability of local housing stocks to adjust.

The fund would complement the $200 million a year Commonwealth Disaster Ready Fund – which also requires matched state funding – that invests in projects that improve community resilience.

The Insurance Council’s Pre-Budget submission also calls for $5 million to be provided each year to help improve risk management in sectors experiencing higher frequency of personal injury claims.

The submission includes a range of further measures designed to combat cost-of-living pressures by reducing risk and so reduce pressure on insurance premium prices. These include:

• Incentives for state governments to remove insurance taxes, providing immediate cost-of-living relief
• Extension of the Disaster Ready Fund to a 10-year rolling program, enabling long-term resilience investment with a focus on hard infrastructure projects
• Reforming land use planning and building codes to reduce the risk of extreme weather to Australia’s homes
• Make vehicle repairs cheaper by investing in training for EV mechanics and removing financial barriers for traditional motor trades

Quote attributable to ICA CEO Andrew Hall:

The major flooding events over this summer and back to 2022 have demonstrated the scale of the challenge Australia faces in responding to extreme weather events, and why more investment is urgently needed to better protect Australian lives and properties.

The cost of insurance has seen a significant increase over the past 12 months, driven by the impact of flood events, building and repair cost inflation, and the cost of reinsurance.

While there is no one solution that would immediately work to counter these factors, collectively the measures outlined in our Pre-Budget submission work to relieve upward pressure on premiums by reducing risk, which is the ultimate driver of insurance costs, and so support the community’s need for action on cost of living.

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Ex-TC Jasper and Christmas / New Year storms costs reach $743 million

January 24, 2024 by Pha Tran

Home Disaster & catastrophes Page 5

Ex-TC Jasper and Christmas / New Year storms costs reach $743 million

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News release

Wednesday 24 January 2024

The Insurance Council of Australia (ICA) today released the first estimate of the cost of claims from ex-Tropical Cyclone Jasper and the Christmas and New Year storms.

The costs from these events has exceeded $743 million in insured losses.

Ex-TC Jasper impacted regions from Cape York Peninsula to Townsville from 10 to 16 December, while the Christmas and New Year storms impacted regions of Queensland, New South Wales and Victoria from 23 December to 3 January.

Of the claims received for the Christmas and New Year storms, 74 per cent are from Queensland, 21 per cent from New South Wales and 5 per cent from Victoria.

The Insurance Council and insurers are in Cairns today for community forums and customer consultations, providing information and support to those impacted by ex-TC Jasper.

The Insurance Council and insurers will hold community forums and consultations in Upper Coomera, Jimboomba and Tamborine Mountain in south-east Queensland from 31 January to 2 February.

These forums give impacted policyholders an opportunity to meet in-person with their insurer, as well as provide useful information on the claims process and appeal avenues.

Quote attributable to ICA CEO Andrew Hall:

Insurers are closely monitoring the situation in Queensland as it is clear we are still moving through the summer season of tropical weather with another potential cyclone forming in the Coral Sea.

These two severe weather events have had a significant impact on many, and insurers are committed to supporting their customers through this challenging time.

We encourage anyone affected by Cyclone Jasper and the flooding or the Christmas and New Year storms to contact their insurer as soon as possible to lodge a claim.

 

*Additional insurance categories not shown include commercial property, commercial motor, and body corporate.

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ICA and insurers host forums to support south east Queenslanders

January 19, 2024 by Pha Tran

Home Disaster & catastrophes Page 5

ICA and insurers host forums to support south east Queenslanders

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News release

Friday, 19 January 2024

The Insurance Council of Australia (ICA) will host community information forums and insurer consultations in three south-east Queensland communities impacted by the Christmas to New Year storms, later this month.

The forums and in-person consultations, to be held from 31 January to 2 February, will be held in Upper Coomera, Jimboomba and Tamborine Mountain, providing information and support for customers impacted by the storms.

The forums give policyholders an opportunity to meet in-person with their insurer, as well as provide useful information on the claims process and complaints avenues.

Upper Coomera Centre - Multipurpose Hall: Wednesday, 31 January

  • Consultations: 12pm to 5pm
  • Townhall: 6pm 

Jimboomba Community and District Hall: Thursday, 1 February

  • Consultations: 12pm to 5pm
  • Townhall: 6pm

Vonda Youngman Centre: Friday, 2 February

  • Consultations: 12pm to 5pm
  • Townhall: 6pm

Representatives from various insurance companies will be present to answer questions and provide individual assistance.

Insurance customers can also seek advice from Legal Aid and the Australian Financial Complaints Authority (AFCA), who will also be present.

Policyholders in surrounding areas are encouraged to book an appointment. To check availability and to book, visit www.insurancecouncil.com.au/SEQBookings

Quote attributable to ICA CEO Andrew Hall:

These storms caused significant damage across the Gold Coast hinterland and Scenic Rim region, resulting in more than 45,000 insurance claims, and the recovery has been challenging due to infrastructure damage.

These forums offer a valuable opportunity for policyholders to connect directly with their insurer, learn about the claims process, and access resources to navigate their recovery.

The ICA and insurers are committed to supporting insurance customers through this difficult time.

Our representatives will be available at the forums to provide assistance and ensure everyone receives the support they need.

 

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icon Catastrophe 233: Christmas and New Year Storms

Book an appointment for insurer consultations and townhall in far north Queensland

January 16, 2024 by insuranceca

Home Disaster & catastrophes Page 5

Insurers supporting customers in far north Queensland

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News release

Tuesday, 11 January 2024

The Insurance Council of Australia (ICA) and insurers will be in far north Queensland later this month to provide additional support for customers following Tropical Cyclone Jasper.

In-person consultations will be available in Port Douglas on Tuesday 23 January and in Cairns on Wednesday 24 January and include a community townhall and one-on-one meetings with insurers.

Since the storm and flood on 10 December 2023 insurers and the ICA have been in the area supporting customers directly and in attendance at recovery centres alongside government and other support agencies.

The insurer-run consultations and townhalls are part of the normal catastrophe declaration process and will give customers the opportunity to hear more about the claims process generally as well as speak with their insurer directly about their claim.

Port Douglas Community Hall: Tuesday, 23 January

  • Consultations: 12pm to 5pm
  • Townhall: 6pm 

Brothers Leagues Club Cairns: Wednesday, 24 January

  • Consultations: 12pm to 5pm
  • Townhall: 6pm

Booking details are now available and policyholders are encouraged to book an appointment at www.insurancecouncil.com.au/FNQBookings

In the meantime, impacted policyholders can contact their insurer at any stage as they commence or continue their claims process.

To date, insurers have received more than 6,924 claims, including 72 per cent property claims, 17 per cent motor claims and nine per cent commercial claims.

As the recovery process continues and access to cut-off areas is restored, the ICA is reminding customers that they are not required to keep destroyed property, including wet carpet and furnishings, that may pose a health risk.

Instead, they should document the damage with photos and videos, note any identifying information, and keep material samples.

Quote attributable to ICA CEO Andrew Hall:

We know the damage from severe weather events extends well beyond the physical loss of property and assets, with the human and emotional impact often hitting hardest.

It is for this very reason the ICA and insurers are committed to being present and on the ground to support policyholders as they navigate this difficult time, with consultations and townhalls providing information and assistance directly to those impacted.

Insurers continue to work alongside local, State and Federal Government stakeholders and agencies to resolve any issues as soon they become known.

Useful links

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icon Catastrophe 232: Tropical Cyclone Jasper

Insurers supporting customers in far north Queensland

January 10, 2024 by Pha Tran

Home Disaster & catastrophes Page 5

Insurers supporting customers in far north Queensland

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News release

Wednesday, 10 January 2024

The Insurance Council of Australia (ICA) and insurers will be in far north Queensland later this month to provide additional support for customers following Tropical Cyclone Jasper.

In-person consultations will be available in Port Douglas on Tuesday 23 January and in Cairns on Wednesday 24 January and include a community townhall and one-on-one meetings with insurers.

Since the storm and flood on 10 December 2023 insurers and the ICA have been in the area supporting customers directly and in attendance at recovery centres alongside government and other support agencies.

The insurer-run consultations and townhalls are part of the normal catastrophe declaration process and will give customers the opportunity to hear more about the claims process generally as well as speak with their insurer directly about their claim.

The consultations will take place at:

  • Port Douglas Community Hall, 23 January
  • Brothers Leagues Club Cairns, 24 January

Bookings will be available in coming days.

In the meantime, impacted policyholders can contact their insurer at any stage as they commence or continue their claims process.

To date, insurers have received more than 6,300 claims, including 72 per cent property claims, 17 per cent motor claims and nine per cent commercial claims.

As the recovery process continues and access to cut-off areas is restored, the ICA is reminding customers that they are not required to keep destroyed property, including wet carpet and furnishings, that may pose a health risk.

Instead, they should document the damage with photos and videos, note any identifying information, and keep material samples.

Quote attributable to ICA CEO Andrew Hall:

We know the damage from severe weather events extends well beyond the physical loss of property and assets, with the human and emotional impact often hitting hardest.

It is for this very reason the ICA and insurers are committed to being present and on the ground to support policyholders as they navigate this difficult time, with consultations and townhalls providing information and assistance directly to those impacted.

Insurers continue to work alongside local, State and Federal Government stakeholders and agencies to resolve any issues as soon they become known.

 

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