Monday 30 May 2022

The Insurance Council of Australia (ICA) will next month embark on a community roadshow for Queensland insurance customers impacted by the February and March floods.

Starting on Monday 13 June, the in-person forums will provide policyholders with detail on the claims process, complaints avenues and other useful information to assist with the claims process.

Each session will include a presentation and opportunity for policyholders to raise concerns or ask general questions in a public forum.

This will be followed by break-out sessions where community members can speak with insurance company representatives present at each forum.

The Queensland roadshow follows two-weeks spent with policyholders affected by the recent flooding in the Northern Rivers region of New South Wales.

The upcoming Queensland community roadshows will be held at the following locations:

• Gympie: Monday 13 June, from 5:30pm for 6pm start, The Pavilion Conference & Reception Centre
• Maryborough: Tuesday 14 June, from 5:30pm for 6pm start, Maryborough Services & Citizens Memorial Club
• Brisbane North: Wednesday 15 June, from 5:30pm for 6pm start, Bracken Ridge Tavern
• Brisbane South: Thursday 16 June, from 5:30pm for 6pm start, Forest Lake Tavern
• Ipswich: Monday 20 June, from 5:30pm for 6pm start, North Ipswich Reserve Corporate Centre
• Gatton: Tuesday 21 June, from 5:30pm for 6pm start, Lockyer Valley Cultural Centre
• Beenleigh: Wednesday 22 June, from 5:30pm for 6pm start, Beenleigh Events Centre
• Chinderah: Thursday 23 June, from 5:30pm for 6pm start Kingscliff Beach Bowls Club
• Caboolture: Monday 27 June, from 5:30pm for 6pm start, Sports Central

Bookings are essential. To book go to insurancecouncil.com.au/Floods2022

Quote attributable to ICA CEO Andrew Hall:

The Insurance Council and insurers are eager to hit the road in Queensland and meet with policy holders impacted by the flooding earlier this year.

The extreme weather throughout the South-East of the State has been relentless and we know that many are feeling overwhelmed, especially given other factors such as a delay in building supplies and contractors.

Tuesday, 17 May 2022

The Insurance Council of Australia (ICA) will next week host three community forums in Murwillumbah, Mullumbimby and Lismore for policyholders affected by the recent flooding in the Northern Rivers region of New South Wales.

The in-person forums, starting on Monday 23 May, will provide policyholders with detail on the claims process, complaints avenues and other useful information to assist with the claims process. 

Each session will include a presentation and opportunity for policyholders to raise concerns or ask general questions in a public forum.  

This will be followed by break-out sessions where community members can speak with insurance company representatives present at each forum.  

The community roadshows will be held at the following locations:

• Murwillumbah: Monday 23 May, from 5:30pm for 6pm start, Murwillumbah Services Club
• Mullumbimby: Tuesday 24 May, from 5:30pm for 6pm start, Mullumbimby Ex-Service Club
• Lismore: Wednesday 25 May, from 5:30pm for 6pm start, Southern Cross University Lismore campus auditorium (Whitebrook Theatre)

Bookings are essential. To book go to insurancecouncil.com.au/NorthernRiversFloods

The cost of this year’s floods across south-east Queensland and northern New South Wales is estimated to be $3.346 billion, making it Australia’s costliest flood ever.

Quote attributable to Andrew Hall, CEO, Insurance Council of Australia:  

The Insurance Council and insurers look forward to meeting with policyholders impacted by the recent extreme weather event in the Northern Rivers. 

The community forums and one-on-one consultations are an opportunity to gain a better understanding of the claims process and to have any questions answered.  

Monday, 9 May 2022

The Insurance Council of Australia (ICA) which represents Australia’s general insurance sector will embark on a two-week community roadshow for policyholders affected by the recent flooding in the Northern Rivers region of New South Wales.

Starting on Monday 23 May, the in-person forums will aim to provide policyholders with detail on the claims process, complaints avenues and other useful information to assist with the claims process.

Each session will include a presentation and opportunity for policyholders to raise concerns or ask general questions in a public forum.

This will be followed by break-out sessions where community members can speak with insurance company representatives present at each forum.

The community roadshows will be held at the following locations:

• Murwillumbah: Monday 23 May, from 5:30pm for 6pm start, Murwillumbah Services Club
• Mullumbimby: Tuesday 24 May, from 5:30pm for 6pm start, Mullumbimby Ex-Service Club
• Lismore: Wednesday 25 May, from 5:30pm for 6pm start, Southern Cross University Lismore campus auditorium (Whitebrook Theatre)
• Grafton: Tuesday 31 May, from 5:30pm for 6pm start, Grafton District Services Club
• Casino: Wednesday 1 June, from 5:30pm for 6pm start, Casino RSM Club
• Lennox Heads: Thursday 2 June, from 5:30pm for 6pm start, Lennox Heads Cultural Centre auditorium

Bookings are essential. To book go to insurancecouncil.com.au/NorthernRiversFloods.

The community roadshow will follow a virtual event to be held this Thursday 12 May. Bookings for the virtual townhall can be made at insurancecouncil.com.au/onlinetownhall

The cost of this year’s floods across south-east Queensland and northern New South Wales is estimated to be $3.346 billion, making it Australia’s costliest flood ever.

Quote attributable to ICA CEO Andrew Hall:

Many people affected in the Northern Rivers region in New South Wales are seeking an understanding of their insurance policy and how it responds to this severe weather event, as well as the next steps in the recovery process.

We want to make this process as simple as possible for the policyholders impacted in this region, which is why our team will be on the ground to listen to community concerns and offer advice.

Friday, 6 May 2022

Community members and policyholders affected in the recent floods across Queensland and New South Wales are invited to join industry professionals in an online townhall event on Thursday 12 May.

Hosted by the Insurance Council of Australia (ICA), which represents all the major general insurers in Australia, this virtual townhall will provide policyholders with up-to-date information on the claims process, complaints avenues and other useful information to assist policyholders.

There will be presentations from the Australian Financial Complaints Association and Legal Aid, followed by a virtual Q&A where community members can ask questions.

The Insurance Council will next week announce dates and locations for in-person community forums to be held throughout northern New South Wales.

Bookings are essential. To book go insurancecouncil.com.au/onlinetownhall

The cost of this year’s floods across south-east Queensland and northern New South Wales is estimated to be $3.346 billion, making it Australia’s costliest flood ever.

Quote attributable to ICA CEO Andrew Hall:

These online events are important for communities and individual policyholders to understanding the ins and outs of the claims process.

We understand that there are sometimes delays and the industry is working through the current challenges.

We hope this online event will provide policyholders with a clear picture as to the processes in place to support those affected as soon as possible.