Insurers to visit flood-impacted Rochester for a community meeting on frequently asked insurance questions


News release

Friday, 11 November 2022

The Insurance Council of Australia (ICA) will host a ‘town hall’ information evening on Wednesday 16 November at the 4 R’s (Rochester Lawn Tennis Club) from 5.00pm – 8.00pm for insurance customers impacted by the recent severe weather and floods in Rochester and surrounding areas.

The town hall style information session will provide policyholders with general information on the claims process, complaints avenues and offer useful insurance-related information to assist with insurance claims and the recovery process.

Representatives from the ICA, Australian Financial Complaints Authority (AFCA), Arc Justice and insurers will be available to answer policyholder questions.

This information session will cover:

  • Overview of the floods
  • Claims process and next steps
  • Support available
  • Insurance terminology
  • Frequently asked questions
  • Q&A from the audience

Registration is essential. To book go to insurancecouncil.com.au/RochesterBookings

Quote attributable to ICA CEO Andrew Hall:

To date there have been more than 11,300 claims lodged across Victoria, with more than 9300 property claims and 1590 motor vehicle claims.

The ICA and insurers understand the recent trauma the community has experienced with the flood and encourages Rochester policyholders impacted by the devastating event to come to this ICA hosted event to hear invaluable information that will help people with their claims and the insurance process.

We understand it is difficult for some to attend, and so the ICA has produced an online Virtual townhall which provides general advice and helpful tips to navigate the clean-up, recovery and claims process.

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