Insurance Council of Australia

Types of insurance

Travel insurance

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Travel insurance is as important as your passport

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Things we take for granted in Australia, such as the public health system, are not free or even available to you once you leave the country. Personal responsibility plays a big part in your travel plans and it’s important to read the details of your policy, so you know you are covered.

Travel insurance is as important as your passport – it can provide valuable protection in the event of an unexpected event, such as a medical emergency, lost luggage, or flight cancellation.

New stats show not enough Australians are travelling with adequate insurance

Recent survey conducted at the end of 2023 revealed:

  • One in six (16%) Australians were not covered by any form of travel insurance on their last overseas trip.
  • Younger travellers (aged under 30) were most likely to travel without insurance (60%).
  • Even among insured travellers, many are overconfident about their coverage and have not properly read their policy documents (19%).
  • The rising cost of travel is prompting more Australians to travel without insurance or to take risks that may not be covered (34%).
  • The majority (86%) of travellers will find ways to keep costs down while traveling, which may increase their exposure to risk.

Read your policy to ensure you're covered for your holiday

Exclusions often apply to 'high risk' activities, illness caused by pre-existing medical condition, claims for travel to areas where an official travel warning has been issued, among other things depending on your insurer or policy, so it's essential travellers familarise themselves with their policies.

Most travel insurance policies have exclusions for outbreaks of infectious diseases, pandemics, epidemics and/or known events. However, there are policies available that offer cover for some Covid related events including medical expenses, cancellation and additional accommodation costs.

Travel insurance tips

  • To find the appropriate travel insurance for your trip, research the available policies.
  • Read the product wording carefully and check all conditions, inclusions, and exclusions.
  • Dangerous, negligent, or risky activities are often excluded, so be safe and check your policy wording.
  • Customers are advised to review Australian Government advisories regarding travel.

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This survey of 1,000 travellers, was conducted by Quantum Market Research on behalf of the Insurance Council of Australia and the Department of Foreign Affairs and Trade’s Smartraveller in late 2023.

Lenders Mortgage Insurance

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Lenders Mortgage Insurance

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What is Lenders Mortgage Insurance?

Lenders Mortgage Insurance (LMI) is insurance that a lender takes out to insure itself against the risk of not recovering the outstanding loan balance if you, the borrower, are unable to meet your loan payments and the property is sold for less than the outstanding loan balance. It is important to understand that LMI covers the lender, not you (or any guarantor), even though the lender will usually pass on the cost of LMI to you. This means you cannot make a claim under the LMI – only the lender can make a claim. LMI is not mortgage protection insurance, which a borrower might separately take out to insure themselves against the risk of not being able to meet their loan payments.

How does LMI help me? 

LMI helps people buy homes. If you want to buy a home and otherwise meet lender requirements, but do not have a substantial deposit (usually 20%), it can be difficult to find a lender who will lend to you. If you are in this situation, LMI helps make it easier for you to obtain mortgage finance. LMI does this by reducing the risk of loss to the lender if you stop paying your loan repayments. Because LMI reduces the risk for the lender, it makes them more likely to lend to you even though you do not have a substantial deposit at the outset. 

How is the LMI premium paid? 

The lender will pay the LMI premium to the insurer at settlement of your home purchase. This once off up-front payment covers the lender for the life of the loan (which can be up to 30 years). The amount of the LMI premium depends on the lender, how much it lends to you and the size of your deposit. The lender will normally pass on the cost of this LMI premium to you as a fee. This is because the cost of buying LMI is a part of the lender’s costs of providing loan finance to you. You can pay this cost to the lender at settlement or you may be able to be include the cost as a part of the loan (so the cost of LMI will be added to your loan repayments over the term of your loan). Your lender, broker or financial advisor will be able to provide details of what options are available for you.

What happens if I cannot repay my loan and my home is sold? 

If you cannot meet your loan repayments and no other resolution is found, your property may need to be sold to cover the outstanding loan amount. In this situation, sometimes the house is sold for less than the amount of the loan balance, leaving an amount still owing (this may be referred to as the ‘shortfall’). If this happens, you as the borrower are obliged to repay that outstanding amount of the loan or shortfall. The LMI insurer will cover the loss for the lender in accordance with the LMI policy. Where there is a shortfall, the LMI insurer may then ask you, the borrower, to repay this directly to them, rather than to the lender.

Example

Andrew borrowed $400,000 to buy a home. His deposit was less than the lender’s requirement of 20%, so he paid the cost of the LMI. Andrew later lost his job. Andrew experienced financial hardship and was unable to continue making the repayments. The lender repossessed the home and sold it for $300,000 which was less than the value of the outstanding loan amount. The shortfall was $90,000. Andrew remains obliged to pay this shortfall amount. The lender makes a claim on the LMI policy and the LMI insurer pays the lender $90,000. The LMI insurer then has the right to seek repayment of the $90,000 from Andrew.

Financial hardship 

If you defaulted on your home loan, and your home is sold for an amount less than the loan balance outstanding and your lender made an LMI claim, you still owe the shortfall amount but you will need to repay that money to the insurer (rather than the lender). All LMI insurers have hardship policies in place. It may be possible to arrange a deferral or payment plan to help you pay off the debt in instalments. LMI insurers recognise it may be difficult for you to pay off your debt if you are suffering financial hardship. For example, you have lost your job. If you are in financial hardship, you should contact the insurer as soon as possible.

Where can I find more information about LMI? 

You can contact your lender, or visit the financial information website of the Australian Securities and Investments Commission at www.moneysmart.gov.au.

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Flood insurance explained

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Flood insurance explained

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The  risk of a flood occurring is reflected in the cost of the  premium – property owners with a high risk of flood will pay a higher premium than other property owners. 

Flood definition 

Australian regulations include a standard definition of flood, which was introduced in June 2012. 

It applies to home and contents, small business and domestic strata-title policies. 

The standard definition of flood in Australia is: 

The covering of normally dry land by water that has escaped or been released from the normal confines of: 

  • any lake, or any river, creek or other natural watercourse, whether or not altered or modified; or 
  • any reservoir, canal, or dam. 

Even if your policy excludes flood damage, your policy may still cover you for events such as storm or rainwater damage. Storm or rainwater cover in your insurance policy may cover the situation where your house becomes inundated by rainwater that has fallen naturally from the sky. Though most insurers regard rainwater runoff as part of storm cover, some insurers won’t cover rainwater runoff when the customer chooses not to take flood cover. These options are explained in the product disclosure statement for your policy. 

Check your policy wording and talk to your insurer if you do not understand what you are covered for. 

Other forms of insurance may have different ways of describing flood risks. 

Am I covered for flood? 

Speak to your insurer or broker if you’re not sure. Flood has a standard definition and for domestic products is offered in four ways:

  • Standard inclusion
  • Standard inclusion, opt out at customer request
  • Not standard inclusion, opt in at customer request
  • Not standard inclusion

Most domestic products are purchased direct from insurers. 

For commercial products, flood cover is not standard and has to be opted into. Most commercial products are purchased via intermediaries i.e. brokers. 

Customers should review their policy documentation or contact their Broker to confirm the cover they have in place.

What happens if I don't have flood cover?

If you opted out of flood cover, did not opt in to flood cover, or your policy excludes flood, your insurer may still assess any claim you make to determine how your home was inundated. This may be required to establish whether other inclusions in your policy (cover for storm water run-off for example) can cover all or part of your claim.

Check your policy wording and talk to your insurer if you do not understand what you are covered for.

 How do insurers determine the flood risk to my property? 

In partnership with state and territory governments, the general insurance industry has developed and licensed the National Flood Information Database (NFID) for use by insurers in determining the flood risk to individual properties. 

NFID is an address database containing 13.7 million property addresses, overlayed with the known flood risk according to government flood mapping. Commercial licensing arrangements between many governments and the specialist flood risk experts who prepare the flood maps means it is not a public database. 

Most insurers use NFID to determine the flood risk to individual properties, and calculate the premium based on this risk and other criteria including building type, location and claims history. 

However, it is up to individual insurers to decide what criteria they use to determine flood risk. They may examine information from many sources to identify properties that are prone to flooding. These may include local government flood mapping, historical flood information, terrain data and insurance claims information. 

Insurers assess how often a property is expected to flood, how severe the flooding may be, and how deep the flood can get. 

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