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Severe Weather

Insurance Council welcomes $800 million NSW flood resilience package

October 28, 2022 by Pha Tran

Home Severe Weather Page 9

Insurance Council welcomes $800 million NSW flood resilience package

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News release

Friday, 28 October 2022

The Insurance Council of Australia (ICA) today welcomed the joint announcement by the Federal and New South Wales Governments of an $800 million Resilient Homes Program to make homes in the Northern Rivers more resilient to flood.

Today’s announcement, in response to the February-March floods that impacted south-east Queensland and coastal New South Wales and in particular the Northern Rivers region, is further recognition by governments that significant sums are required to reduce the risks of extreme weather events to lives and property.

The joint announcement provides:

  • $700 million to undertake retrofitting ($50,000 per home), house raising ($100,000 per home) or, in locations where the flood annual exceedance probability is greater than 1 in 5, home buybacks.
  • $100 million for land acquisition to provide local options for those who choose to relocate through the buyback scheme.

Updated insurance data released today shows that the devastating floods caused $5.56 billion in insured losses from more than 236,000 claims, with around half of the losses borne in New South Wales. The flood is now the equal costliest extreme weather event in Australia’s history, alongside the 1999 Sydney hailstorm.

The Insurance Council has long campaigned for increased investment in and attention to this issue, and earlier this year released its report, Building a More Resilient Australia which called for state and Federal Governments to jointly invest $400 million each year over five years to improve protections against extreme weather.

Today’s announcement follows Tuesday’s Budget, which formalised the Albanese Government’s commitment to its half of this requirement, as well as establishing a forum for cooperation between the Government and the insurance sector to address extreme weather issues.

It also follows an announcement earlier this year of a similar $741 million package jointly funded by the Queensland and Federal Governments.

Comment attributable to Andrew Hall, CEO Insurance Council of Australia:

Since 2019 insurers have received more than 577,000 claims related to declared flood events to the value of $8.8 billion.

Today’s announcement is a necessary and significant investment in better protecting communities at most risk of flood, and demonstrates that both the Federal and New South Wales Governments understand the scale and complexity of the policy solutions required to begin to address this worsening threat.

We understand that making a decision to sell a beloved home is very difficult one, but we strongly encourage all of those eligible for the buyback element of the Program to take up the offer and relocate somewhere safer and more sustainable.

It is positive to see that those who were covered for flood will not be excluded from the Program.

Perhaps even more important over the long-term than the funding announced today, we are extremely pleased that the Prime Minister has asked the Premier to lead a discussion with other state and territory leaders to reform planning in this country.

For insurers to continue to provide cover at an affordable price and for property and lives to be protected, not only is action required to strengthen the resilience of existing homes and communities, but we must shift our approach to what we build and where we build it.

We look forward to participating in this discussion in coming months.

 

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Insurance Catastrophe declared for Victoria, NSW and Tasmania

October 19, 2022 by Pha Tran

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Insurance Catastrophe declared for Victoria, NSW and Tasmania

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News release

Wednesday, 19 October 2022

The Insurance Council of Australia (ICA) has today escalated its significant event declaration to an Insurance Catastrophe for regions of Victoria, Tasmania and New South Wales impacted by severe weather and flooding that has occurred since 12 October.

This declaration reflects the growing severity of the floods and the forecasted further extreme weather.

Floodwaters are expected to peak across three river systems in Victoria today: the Murray, the Goulburn and Campaspe, putting thousands of homes and businesses at risk.

According to forecasters, areas in northern Tasmania and in western New South Wales are also at risk of further flooding in the coming days.

The ICA’s Catastrophe declaration serves to escalate and prioritise the insurance industry’s response for affected policyholders. 

Under the Catastrophe declaration:

  • Claims from affected policyholders will be given priority by insurers 
  • Claims will be triaged to direct urgent assistance to the worst-affected property owners 
  • ICA representatives will be mobilised to work with local agencies and services and affected policyholders as soon as emergency services say it is safe to do so 
  • Insurers will mobilise disaster response specialists to assist affected customers with claims and assessments as soon as emergency services say it is safe to 
  • An industry taskforce has been established to identify and address issues arising from this catastrophe 
  • The insurance industry has made this Catastrophe Declaration to activate services and support for affected homeowners and businesses and reassure them that their insurer is there to help.

The impact of the flooding has been felt most significantly in Victoria however the declaration covers all claims related to the ongoing severe weather and flooding across the three impacted states.

As of today, insurers had received 6,350 claims relating to the floods across Victoria, New South Wales and Tasmania.

Comment attributable to Andrew Hall, CEO Insurance Council of Australia:

It has been a week since the severe weather hit the south-eastern states of Australia and the severity of that rainfall continues to impact river systems which are now beyond capacity, the ground is soaked and there is nowhere for the flood waters to go.

Communities are rallying together to support each other, and insurers stand ready to support them through the oncoming recovery period.

Right now, community safety remains a priority, and we strongly encourage anyone in the impacted areas to listen to emergency services, take shelter where it is safe to do so and to not put themselves or others at risk.

 

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Insurance Council urges community to heed warnings as extreme weather strikes east coast

October 5, 2022 by Pha Tran

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Insurance Council urges community to heed warnings as extreme weather strikes east coast

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News release

Wednesday, 5 October 2022

The Insurance Council of Australia (ICA) is urging community members to prepare as forecasters warn of a high risk of flooding across New South Wales in the coming days.

The Bureau of Meteorology has warned a succession of three rainfall systems will bring downpours across the east of the country this week with parts of NSW already being hit with heavy showers and thunderstorms.

A second weather system is expected to bring storms, rain and bursts of heavy falls from Queensland to Southern Victoria from Thursday night and into Friday.

With a high chance that numerous catchments will flood, the Insurance Council is urging people to heed warnings and stay safe.

In the event of flooding, the Insurance Council urges people to:

  1. Stay safe – don’t do anything that puts anyone at risk
  2. If you have to evacuate, only return when emergency services agree it is safe
  3. If water has entered your property, don’t turn on your electricity until it has been inspected by an electrician
  4. Contact your insurance company as soon as possible to lodge a claim and seek guidance on the claims process
  5. Don’t worry if you can’t find your insurance papers. Insurers have electronic records and need only your name and address
  6. Property owners who have sustained roof damage should advise their insurer
  7. Don’t drive your vehicle if it has suffered water damage
  8. Do not drive in flood water.

The warning comes as Australia enters its third consecutive La Niña season, meaning much of the country can expect a rainy end to 2022. 

The 2021 and 2022 combined insurance damage bill for La Niña generated east coast storm and flooding is at $5.92 billion with more than 296,000 claims lodged.

Comment attributable to Kylie Macfarlane, COO Insurance Council of Australia:

The Insurance Council is keeping a close watch on this unfolding weather event and are urging residents to prepare and above all put their safety first.

If your property is impacted, please contact your insurer as soon as possible to commence the claims process, even if you don’t know the full extent of the damage.

Insurers are well prepared to respond to these events, but it is clear the community needs to be better protected from worsening extreme weather and that requires greater investment in mitigation and resilience.

 

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Dandenong and Yarra Ranges in-person insurer meetings

August 8, 2022 by Pha Tran

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Dandenong and Yarra Ranges in-person insurer meetings

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News release

Monday, 8 August 2022

The Insurance Council of Australia (ICA) and insurers will be in Montrose on Wednesday 17 August 2022 for in-person meetings with customers affected by last year’s severe storm event.

The in-person meetings provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.

A representative from Eastern Community Legal Centre and the Australian Financial Complaints Authority (AFCA) will also be available for consultation.

The in-person meetings will be held between midday and 8pm at Montrose Town Centre, Community Room 935, Mt Dandenong Tourist Rd, Montrose.

Appointments are essential. To book go to insurancecouncil.com.au/YarraRangesConsultations.

The claims cost for last July’s severe storm event is $310.4 million with more than 93.4 per cent of the 34,300 claims lodged now closed.

Quote attributable to Andrew Hall, CEO, ICA: 

The ICA and insurers will be in Montrose to help customers impacted by last year’s destructive extreme weather finalise their claims.

In-person meetings are an opportunity for customers to talk to their insurer about the specific details of their claim and the insurance process.

 

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Insurance Council monitoring severe weather warnings

March 29, 2022 by Pha Tran

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Insurance Council monitoring severe weather warnings

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News release

Tuesday, 29 March 2022

The Insurance Council of Australia (ICA) is closely monitoring the severe weather and flood warnings currently in place across south-east Queensland and New South Wales.

The ICA understands at least 14 recovery centres, including Lismore and Mullumbimby, have closed in the past 24-hours to ensure the safety of staff and community members.

Insurance assessors who have been on the ground for the past month are following direction from emergency services and will be standing by to move back into flood-impacted communities once it is safe to do so. 

If your property has been impacted, please contact your insurer as soon as possible to commence the claims process.

The ICA would like to assure the community that the industry will continue to work with governments to understand impacts on the community and ensure affected residents receive assistance.

As of Friday (March 25) insurers have received in excess of 165,000 claims related to flood in south-east Queensland and New South Wales since February 21, 2022.

Quote attributable to Andrew Hall, CEO, Insurance Council of Australia: 

This is the last thing communities in south-east Queensland and NSW need, and we understand the stress for homeowners and businesses from yet another flood event.

Insurers’ first priority is community safety, and we strongly encourage all those impacted to put their safety first.

We have been on the ground over the past month and will continue to be available under the direction of emergency services.

 

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Insurers to meet virtually with storm affected Gippsland and Yarra Ranges locals

March 21, 2022 by Pha Tran

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Insurers to meet virtually with storm affected Gippsland and Yarra Ranges locals

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News release

Monday, 21 March 2022

The Insurance Council of Australia (ICA) will host virtual one-on-one consultations for Gippsland and Yarra Ranges policyholders affected by the June 2021 severe weather event.

The virtual video or phone consultations can be booked with ICA representatives or insurers and will take place on Thursday 31 March 2022 from 9am – 8pm AEDT.

The virtual consultations will give policyholders the opportunity to discuss the progress of their claims or ask questions they have about the claims process.

Registration is essential.

Go to insurancecouncil.com.au/VicStormsJune21 to book a 30-minute virtual consultation with an insurer or the Insurance Council of Australia.

Policyholders unhappy with their insurance claims experience can lodge a complaint using a dedicated internal dispute resolution (IDR) process with their insurer.

If on completion of the IDR process the policyholder is not satisfied with the insurer’s decision, the policyholder may use the free and independent external dispute resolution process through the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or afca.org.au.

As of 22 February 2022, there have been almost 33,000 claims lodged for damage from the June 2021 storms and flood, with losses estimated at $292 million.

 

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