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Disaster & catastrophes

Christmas storms declared ‘Significant Event’ for three states

December 27, 2023 by insuranceca

Home Disaster & catastrophes Page 7

Christmas storms declared ‘Significant Event’ for three states

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News release

Wednesday, 27 December 2023

The Insurance Council of Australia (ICA) has today declared a ‘Significant Event’ for regions of Queensland, New South Wales and Victoria impacted by severe storms between 23 December and Boxing Day.

The Insurance Council’s preliminary extreme weather processes have been activated to assess and monitor the insurance claims impact of the events, which included flash floods, hailstorms and damaging winds.

Under a significant event declaration:  

  • The ICA commences its claims data collection, analysis, and reporting processes in consultation with members.  
  • ICA representatives will continue to work with government and agencies to understand impacts on the community and ensure affected residents receive assistance.  

As of 10am today, insurers have received more than 7,500 claims related to the storms across the three states.

If property or vehicle has been impacted, customers are advised to contact their insurer as soon as possible to commence the claims process, even if they do not know the full extent of damage.   

The Insurance Council is working with emergency services and government personnel across the three states to coordinate the recovery response and will continue to closely monitor the weather forecast for the week. 

As some people have started the clean-up process, the ICA and insurers are reminding customers that they are not required to keep destroyed property, including carpets and furnishings, and instead take photos, note any identifying information, and keep material samples. 

Quote attributable to ICA COO Kylie Macfarlane.

The insurance industry has made this Significant Event declaration to activate services and support for affected homeowners, motorists and businesses and reassure them that their insurer is there to help.  

It’s too early to understand the full extent of the damage in affected areas and to estimate the insurance damage bill, however we know there has been a significant number of homes and vehicles damaged as a result of the storms that hit from 23 December to Boxing Day. 

As more extreme weather is expected in the coming days, insurers’ priority is community safety. We strongly encourage all those impacted to put their safety first and adhere to evacuations orders. 

Useful links

What to do after severe storms
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Insurers deploy to help Far North Queenslanders as Ex-Tropical Cyclone Jasper declared an Insurance Catastrophe

December 21, 2023 by Pha Tran

Home Disaster & catastrophes Page 7

Insurers deploy to help Far North Queenslanders as Ex-Tropical Cyclone Jasper declared an Insurance Catastrophe

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News release

Thursday, 21 December 2023

In response to the widespread damage caused by ex-tropical cyclone Jasper, the Insurance Council of Australia (ICA) today declared the event an Insurance Catastrophe, prioritising claims for affected policyholders across Far North Queensland.

With more than 3,800 claims already lodged across areas stretching from Cape York Peninsula to Mackay, insurers are focused on supporting the recovery of their customers.

Disaster response teams, including assessors and claims specialists, are on the ground to provide assistance to affected policyholders.

Under the Catastrophe declaration:

  • Claims from affected policyholders are given priority by insurers
  • Claims are triaged to direct urgent assistance to the worst-affected property owners
  • ICA representatives will be mobilised to work with local agencies and services and affected policyholders as soon as emergency services say it is safe to do so
  • Insurers will mobilise disaster response specialists to assist affected customers with claims and assessments as soon as emergency services say it is safe to do so
  • An industry taskforce has been established to identify and address issues arising from this catastrophe
  • The insurance industry has made this Catastrophe Declaration to activate services and support for affected homeowners and businesses and reassure them that their insurer is there to help.

Key actions for policyholders:

  • Safety First: Ensure property is secure and consult authorities before returning.
  • File a claim as soon as possible.
  • Start the clean-up: Document the damage by taking photos and videos of damaged property and possessions and remove items that would be unsafe or unsanitary to remain in the property.
  • Check your policy about temporary accommodation and emergency funds.

Quote attributable to ICA COO Kylie Macfarlane:

Insurers are here to help Far North Queensland and stand ready to help impacted policyholders through this challenging time.

The clean-up has begun, but the full impact is still unfolding.

Insurers are well-prepared to respond, regardless of the Christmas break, and are on the ground to support policyholders get back on their feet following this devastating event.

The most important step policyholders can take right now is to contact their insurer and get the claims process underway. Making a claim can happen at any point; you don’t need to know the extent of the damage, it simply gets the claim in the system and allows insurers to get moving on helping policyholders in their recovery.

Customers should not be concerned about the reinsurance pool, it will not impact their ability to make a claim.

 

Useful links

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Buying insurance before an event

December 10, 2023 by Shannon White

Home Disaster & catastrophes Page 7

When to buy insurance

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Buying a policy before an event

Some types of insurance may benefit you if they are bought in advance, such as travel insurance. Travel insurance may be purchased as soon as the deposit for the trip is paid. It usually does not cost any more to purchase the cover at this time, and the cancellation cover can start straight away.

Embargoes

Insurers often place embargoes on insurance policies to prevent people buying insurance when the risks are elevated or a disaster is approaching and then cancelling cover after the risk passes. 

Embargoes on insurance are a normal and accepted practice, and usually apply to new policies. They take effect when events such as fires, floods and cyclones are impacting or considered likely to impact an area. 

If an insured risk is imminent, the probability of that risk occurring and therefore a claim being lodged is high. Insurers would need to calculate a premium that reflects this elevated risk, rather than averaging the risk over an entire year.

However, not all insurers impose embargoes. Australia’s insurance market is large and highly competitive, and at any one time there are usually insurers who have not enacted an embargo, and property owners may be able to find cover.

Useful links

Premiums Explained
Reduce Your Risk
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Preparing for cyclone

December 1, 2023 by insuranceca

Home Disaster & catastrophes Page 7

Preparing for cyclone

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In Australia, cyclones of varying intensity generally occur between November and April each year, with the areas most at risk of cyclone including northern Queensland, northern Western Australia and the Northern Territory. 

A cyclone is a violent storm with very high winds rotating around a calm centre of low pressure. Cyclones can cause destructive winds, as well as floods, storm surges and widespread damage. The strong wind, heavy rain and flying debris caused by a cyclone can extensively damage property.

Practical preparation for imminent cyclone

Practical steps you can take if it is safe to do so include:

  • Securing all loose items outside your property including garden furniture, umbrellas, sheds, trampolines, pool furniture and children’s cubby houses.
  • Securing boats or vehicles and moving your car under cover.
  • Clearing your property of loose material that could blow about and possibly cause injury or damage during extreme winds.
  • Using waterproof bags to protect clothing and important documents from storm damage.
  • Unplugging electrical equipment.

Ahead of cyclone

You can take practical steps to reduce the damage caused by a cyclone. This includes:

  • Familiarise yourself with your insurance policy. Find out what is included in the policy and understand its exclusions. Contact your insurer if you have questions.
  • Inspect your property and take practical streps to reduce risk such as removing dead or rotting trees that may fall on your property and keep gutters clear.
  • Check the condition of your roof and repair any damage or loose tiles.
  • Prepare a disaster plan, including identifying the strongest part of your property in which to shelter during a cyclone.
  • Prepare a room-by-room inventory of the contents of your home. This list helps determine if your assets are adequately protected and can save time when making a claim.
  • Prepare a disaster supply kit, with cash, food, water, toiletries, medication, a household contents inventory, copies of important documents, protective clothing, a radio and a torch – and batteries for both.
  • Know where and how to turn off mains power, water, gas and solar power.

Longer term preparations

  • Maintain your property to ensure there is no corrosion, rotten timber or loose fixtures that could weaken the structures.
  • Install appropriate windows or shutters to glass windows and doors and ensure all locks are strong enough to withstand strong wind.
  • Every year use a building and contents insurance calculator to ensure your insurance cover adequately covers estimated costs to repair, rebuild or replace home and contents, vehicles and any outbuildings on your property in event of a disaster.

Useful links

Help in a disaster
What to do in the event of a cyclone
Reduce your Risk
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What to do if a cyclone strikes?

What to do in the event of cyclone

December 1, 2023 by TheoTheoICA

Home Disaster & catastrophes Page 7

What to do in the event of cyclone

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During a cyclone

During a cyclone, safety is always the first priority.

You should enact the plans you made before the cyclone and follow the instructions of local authorities and emergency services. 

If you are advised to evacuate, take your disaster supply kit, lock your house and follow evacuation instructions.

You should tell someone when you leave and where you are going and make sure to check in with local authorities, emergency services and ABC local radio for updates.

After a cyclone

The time immediately after a cyclone is often just as dangerous as the event. Don't go outside until authorities advise that the cyclone has passed and your region is safe. Don't be deceived by the apparent calm when the eye of the cyclone passes.

Immediate aftermath

  • Safety is the priority - don’t do anything that puts anyone at risk.
  • Be mindful of electrical hazards and fallen powerlines. Never approach or attempt to move fallen wires, even if they appear inactive.
  • Only return to a property or vehicle when emergency services give the go ahead.
  • If water has entered the property, don't turn on the electricity until it has been inspected by an electrician.
  • Contact your insurance company as soon as possible to lodge a claim and seek guidance on the claims process.
  • Do not drive a vehicle if it has suffered water damage.

Cleaning up after a cyclone or cyclone flood 

If you've been given the go-ahead to return to your property, you can clean up if it's safe to do so, but check out these tips first.

  • Remain mindful of safety
  • Before you start your cleanup, document the damage with photos and videos to support an insurance claim. 
  • Take photos before removing any water damaged or soaked items that may pose a health risk.
  • Make a list of damaged items, including the brand, model and serial number if you can.
  • Don't throw away items that could be repaired unless they pose a health risk.
  • Speak to your insurer before you attempt or authorise any building work, including emergency repairs, and ask for the insurer’s permission in writing, as unauthorised work may not be covered by your policy.

Useful links

Help in a Disaster
Preparing for Cyclone
Cleaning up after a Disaster
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Preparing for bushfire season

November 26, 2023 by insuranceca

Home Disaster & catastrophes Page 7

Preparing for bushfire season

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Before a bushfire 

The best time to prepare for a bushfire is before the bushfire season starts.

People living in bushfire-prone areas should take steps to minimise their risk and prepare a bushfire plan – include evacuation and communication plans and a disaster supply kit.

Local fire services – rural and metropolitan – can provide guidelines on how to best prepare your property for bushfire season. 

This includes practical measures such as trimming trees and shrubs, mowing grass and removing cuttings, removing materials that can burn around your home, clearing debris from gutters and ensuring you have hoses and a reliable source of water.

Before bushfire season you should also:

  • Inspect your property and take practical steps to reduce risk such as cleaning your gutters, keeping lawns and gardens maintained and cleaning up green waste items around the property.
  • Use a building and contents insurance calculator to ensure your insurance cover adequately covers estimated costs to repair, rebuild or replace home and contents, vehicles and any outbuildings on your property in event of a disaster.
  • Prepare a room-by-room inventory of the contents of your home. This list helps determine if your assets are adequately protected and can save time when making a claim.
  • Review all building, contents, and landlord insurance policies. Make sure you understand what cover you have, as well as any exclusions or limits that may be a part of your insurance policy. It is important to be aware of these exclusions and to query your insurer about any part of a policy you do not understand.
  • Ensure you are covered now before bushfire threats are heightened, as some insurers may place a temporary embargo on the purchase of new policies if bushfires are imminent.

Terms to take note of

While every policy is different, there are some insurance terms, exclusions and conditions to be aware of in household insurance policies. These include:

  • Embargoes or no coverage for a set time at the start of a policy.
  • No cover for loss or damage where no flame damage has occurred, such as scorching, melting, heat, smoke, ash or soot.
  • Coverage for a burning building within a specified distance of your home.
  • Loss mitigation clauses, such as taking all reasonable precautions:
    - For the safety and protection of your building and the site.
    - To prevent injury or damage to your building or property.
    - To ensure compliance with all statutory obligations, bylaws or regulations imposed by any public authority relating to the safety of persons or property.

Ask your insurer for clarification if you need to. 

During a bushfire

If you live in a bush fire-prone area you should know the fire danger rating each day during bushfire season.

If a fire is approaching you should enact your disaster plan, leaving early if possible and taking your disaster supply kit and pets with you.

There are practical steps you can take to stay safe and minimise damage to your property during a bushfire, including turning off the gas supply, clearing leaves, twigs, bark and other debris from the roof and gutters and moving flammable items – such as woodpiles, paper, boxes, crates, hanging baskets and garden furniture – away from your home.

You should stay informed and listen to local authorities, emergency services and ABC local radio for updates. 

It is usually too late to check your insurance cover, or buy a policy, once a bushfire is heading towards your property.

Useful links

Code of Practice
Reduce Your Risk
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