Tuesday, 14 February 2023

The Insurance Council of Australia (ICA) and insurers will hold in-person customer meetings at four locations in northern NSW in March in a continuing effort by the insurance industry to assist policyholders and finalise flood-related claims.  

The one-year-on customer meetings are an opportunity for policyholders who lodged claims after last year’s devastating severe weather to discuss any part of their claim with their insurer.  

Insurers are always available by phone or web; however, many people prefer to discuss their claim in-person.  

Customer meetings will be held from midday to 8pm on: 

• Monday 6 March at Lismore Workers Sports Club 202 Oliver Ave, Goonellabah 
• Tuesday 7 March at Mullumbimby Golf Club 600 Coolamon Scenic Drv, Mullumbimby 
• Wednesday 8 March at Casino RSM 162 Canterbury St, Casino 
• Thursday 9 March at Ballina RSL 1 Grant St, Ballina 

Appointments are essential. To book go to insurancecouncil.com.au/bookings

South-east Queensland customer meetings will commence in four locations on Monday 20 to 23 February at North Brisbane (Geebung), Sunshine Coast (Maroochydore), South Brisbane (Coorparoo) and Caboolture. 

Quote attributable to ICA CEO Andrew Hall:     

The estimated insurance cost of this event is $5.7 billion, making it Australia’s most costly natural disaster.  

Insurers are assisting their customers by finalising assessments, repairs and rebuilds and completing claims, with 78 percent of the more than 239,000 claims now closed. 

As the one-year mark approaches insurers are once again undertaking in-person consultations.  

This will be the industry’s fourth visit to some locations and each time the ICA and insurers return for these in-person meetings we help people navigate the claim process and their recovery.  

Monday, 6 February 2023

The Insurance Council of Australia (ICA) and insurers will hold in-person customer meetings at four locations in South-East Queensland in February in a continuing effort by the insurance industry to assist policyholders and finalise flood-related claims.

The one-year-on customer meetings are an opportunity for policyholders who lodged claims after last year’s devastating severe weather to discuss any part of their claim with their insurer.

Insurers are always available by phone or web; however, many people prefer to discuss their claim in-person.

Customer meetings will be held from midday to 8pm on:

• Monday 20 February - North Brisbane at Geebung RSL (323 Newman Rd, Geebung)
• Tuesday 21 February - Sunshine Coast at Maroochydore RSL (105 Memorial Ave, Maroochydore)
• Wednesday 22 February - South Brisbane at Coorparoo RSL (45 Holdsworth St, Coorparoo)
• Thursday 23 February - Caboolture at Caboolture Sports Centre (Hasking St & Beerburrum Rd Caboolture)

Appointments are essential. To book go to insurancecouncil.com.au/bookings

Northern NSW in-person customer meetings are scheduled for early March in four locations: Lismore, Mullumbimby, Casino and Ballina. Dates and locations will be released in coming days.

Quote attributable to ICA CEO Andrew Hall:   

The estimated insurance cost of this event is $5.7 billion, making it Australia’s most costly natural disaster.

Insurers are assisting their customers by finalising assessments, repairs and rebuilds and completing claims, with 78 percent of the more than 239,000 claims now closed.

As the one-year anniversary approaches insurers are once again undertaking in-person consultations.

This will be the industry’s fourth visit to some locations and each time the ICA and insurers return for these in-person meetings we help people navigate the claim process and their recovery.

Monday, 9 January 2023

The Insurance Council of Australia (ICA) will host a second community information session on Wednesday 18 January at the 4 R’s (Rochester Lawn Tennis Club) from 5pm for local insurance customers impacted by last October’s severe weather and flood in and around Rochester. 

The session will provide policyholders with general information on all aspects of the claim process, including repair timelines, cash settlements, and the complaints process, and other information that may assist policyholders with their recovery process. 

In addition to the information session, there will be an opportunity for personal consultations with insurers on a drop-in basis on Thursday 19 January between 10am and 6pm, also at the 4 R’s. 

Community members can register at insurancecouncil.com.au/RochesterBookings

Quote attributable to acting ICA CEO Kylie Macfarlane:   

We understand the devastating severe weather events and resulting damage that occurred last October is still very fresh and raw for the Rochester community.

The general information the ICA team will cover at the community information session is invaluable for insurance customers impacted by the flood and is designed to help all policyholders, but particularly those that have never made an insurance claim.

Insurers will join the ICA enabling customers to meet directly with their insurer to discuss their individual claims.

To date there have been more than 13255 claims lodged across Victoria from this event, with more than 8520 property claims and 1789 motor vehicle claims.