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Community

Fact Sheet: Cleaning Up After a Disaster

January 1, 2023 by Shannon White

Budget lays foundations to improve extreme weather resilience

October 25, 2022 by insuranceca

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Budget lays foundations to improve extreme weather resilience

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News release

Tuesday, 25 October 2022

The Insurance Council of Australia (ICA) said tonight’s Budget has laid the foundations for a significant and bold new start to the approach taken by governments to improve community and household resilience to worsening extreme weather.  

Tonight’s Budget includes a $22.6 million package of positive measures that include:  

  • The creation of the Hazards Insurance Partnership, creating a forum for ongoing collaboration and engagement between insurers, government, and other stakeholders to collaborate to reduce extreme weather risk.  
  • The creation of a national dataset on insurance affordability, underinsurance, and non-insurance issues to help with policy decision making. 
  • The creation of a mitigation solutions repository to hold proven and reliable mitigation measures that can be deployed as appropriate to reduce risks associated with different perils.   
  • Scoping work to identify opportunities for public-private partnerships that reduce risk and put downward pressure on insurance premiums. 

The package also includes an intent to develop standard insurance definitions for key natural hazards.  

Separately, the Budget formalises the Albanese Government’s commitment of up to $1 billion over five years from 2023-24 (up to $200 million per year) to invest in measures that better protect homes and communities from extreme weather before it happens, through the previously announced Disaster Ready Fund.  

The Insurance Council strongly supports the Federal Government’s intent that this fund is matched by the states and territories.  

As the representative body for the general insurance industry in Australia, the Insurance Council has long called for more investment and greater collaboration to better protect Australian communities from the impacts of extreme weather. 

Earlier this year, the Insurance Council released Building a More Resilient Australia, which called for $1 billion to be invested over five years by the Federal Government, matched by the states and territories, in projects that make Australians more resilient to floods, cyclones and bushfires.  

That report found that if matched by the states and territories, an investment of the size announced tonight would provide a tenfold return to governments and households by 2050.   

While it is generally a state responsibility, it’s clear that all governments and stakeholders need to collaborate to improve land use planning given the obvious past failures revealed by the numerous floods of the past three years.  

Comment attributable to Andrew Hall, CEO Insurance Council of Australia:  

The Insurance Council welcomes the Federal Government’s Budget announcement, which is a historic shift in the right direction to better protect homes and communities from the impacts of extreme weather. 

The Insurance Council has been advocating for just such an approach for some time, and the fact that over the past three years insurers have paid out more than $8 billion in flood claims alone makes this issue and the Government’s response even more urgent.  

The Government has taken this issue seriously since before coming to office, and the Prime Minister, Treasurer, and Ministers Stephen Jones and Murray Watt are to be congratulated for delivering on this important policy agenda.  

Given the impacts of worsening extreme weather that are being felt all over the country, the community expects industry, governments, and stakeholders to work together.

 Importantly, tonight’s announcement includes the creation of a mechanism to allow that to happen through the Hazards Insurance Partnership.  

There is much detail to work out and we look forward to working collaboratively with both the Federal and state governments on this very strong start to solving a long-term problem.  

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Insurers to engage with Queenslanders impacted by floods

May 30, 2022 by Pha Tran

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Insurers to engage with Queenslanders impacted by floods

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News release

Monday 30 May 2022

The Insurance Council of Australia (ICA) will next month embark on a community roadshow for Queensland insurance customers impacted by the February and March floods.

Starting on Monday 13 June, the in-person forums will provide policyholders with detail on the claims process, complaints avenues and other useful information to assist with the claims process.

Each session will include a presentation and opportunity for policyholders to raise concerns or ask general questions in a public forum.

This will be followed by break-out sessions where community members can speak with insurance company representatives present at each forum.

The Queensland roadshow follows two-weeks spent with policyholders affected by the recent flooding in the Northern Rivers region of New South Wales.

The upcoming Queensland community roadshows will be held at the following locations:

  • Gympie: Monday 13 June, from 5:30pm for 6pm start, The Pavilion Conference & Reception Centre
  • Maryborough: Tuesday 14 June, from 5:30pm for 6pm start, Maryborough Services & Citizens Memorial Club
  • Brisbane North: Wednesday 15 June, from 5:30pm for 6pm start, Bracken Ridge Tavern
  • Brisbane South: Thursday 16 June, from 5:30pm for 6pm start, Forest Lake Tavern
  • Ipswich: Monday 20 June, from 5:30pm for 6pm start, North Ipswich Reserve Corporate Centre
  • Gatton: Tuesday 21 June, from 5:30pm for 6pm start, Lockyer Valley Cultural Centre
  • Beenleigh: Wednesday 22 June, from 5:30pm for 6pm start, Beenleigh Events Centre
  • Chinderah: Thursday 23 June, from 5:30pm for 6pm start Kingscliff Beach Bowls Club
  • Caboolture: Monday 27 June, from 5:30pm for 6pm start, Sports Central

Bookings are essential. To book go to insurancecouncil.com.au/Floods2022

Quote attributable to ICA CEO Andrew Hall:

The Insurance Council and insurers are eager to hit the road in Queensland and meet with policy holders impacted by the flooding earlier this year.

The extreme weather throughout the South-East of the State has been relentless and we know that many are feeling overwhelmed, especially given other factors such as a delay in building supplies and contractors.

 

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Northern Rivers community insurance forums start next week

May 17, 2022 by Pha Tran

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Northern Rivers community insurance forums start next week

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News release

Tuesday, 17 May 2022

The Insurance Council of Australia (ICA) will next week host three community forums in Murwillumbah, Mullumbimby and Lismore for policyholders affected by the recent flooding in the Northern Rivers region of New South Wales.

The in-person forums, starting on Monday 23 May, will provide policyholders with detail on the claims process, complaints avenues and other useful information to assist with the claims process. 

Each session will include a presentation and opportunity for policyholders to raise concerns or ask general questions in a public forum.  

This will be followed by break-out sessions where community members can speak with insurance company representatives present at each forum.  

The community roadshows will be held at the following locations:

  • Murwillumbah: Monday 23 May, from 5:30pm for 6pm start, Murwillumbah Services Club
  • Mullumbimby: Tuesday 24 May, from 5:30pm for 6pm start, Mullumbimby Ex-Service Club
  • Lismore: Wednesday 25 May, from 5:30pm for 6pm start, Southern Cross University Lismore campus auditorium (Whitebrook Theatre)

Bookings are essential. To book go to insurancecouncil.com.au/NorthernRiversFloods

The cost of this year’s floods across south-east Queensland and northern New South Wales is estimated to be $3.346 billion, making it Australia’s costliest flood ever.

Quote attributable to Andrew Hall, CEO, Insurance Council of Australia:  

The Insurance Council and insurers look forward to meeting with policyholders impacted by the recent extreme weather event in the Northern Rivers. 

The community forums and one-on-one consultations are an opportunity to gain a better understanding of the claims process and to have any questions answered.  

 

Useful links

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Insurers engage with flood-impacted communities

May 9, 2022 by Pha Tran

Home Community Page 5

Insurers engage with flood-impacted communities

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News release

Monday, 9 May 2022

The Insurance Council of Australia (ICA) which represents Australia’s general insurance sector will embark on a two-week community roadshow for policyholders affected by the recent flooding in the Northern Rivers region of New South Wales.

Starting on Monday 23 May, the in-person forums will aim to provide policyholders with detail on the claims process, complaints avenues and other useful information to assist with the claims process.

Each session will include a presentation and opportunity for policyholders to raise concerns or ask general questions in a public forum.

This will be followed by break-out sessions where community members can speak with insurance company representatives present at each forum.

The community roadshows will be held at the following locations:

  • Murwillumbah: Monday 23 May, from 5:30pm for 6pm start, Murwillumbah Services Club
  • Mullumbimby: Tuesday 24 May, from 5:30pm for 6pm start, Mullumbimby Ex-Service Club
  • Lismore: Wednesday 25 May, from 5:30pm for 6pm start, Southern Cross University Lismore campus auditorium (Whitebrook Theatre)
  • Grafton: Tuesday 31 May, from 5:30pm for 6pm start, Grafton District Services Club
  • Casino: Wednesday 1 June, from 5:30pm for 6pm start, Casino RSM Club
  • Lennox Heads: Thursday 2 June, from 5:30pm for 6pm start, Lennox Heads Cultural Centre auditorium

Bookings are essential. To book go to insurancecouncil.com.au/NorthernRiversFloods.

The community roadshow will follow a virtual event to be held this Thursday 12 May. Bookings for the virtual townhall can be made at insurancecouncil.com.au/onlinetownhall

The cost of this year’s floods across south-east Queensland and northern New South Wales is estimated to be $3.346 billion, making it Australia’s costliest flood ever.

Quote attributable to ICA CEO Andrew Hall:

Many people affected in the Northern Rivers region in New South Wales are seeking an understanding of their insurance policy and how it responds to this severe weather event, as well as the next steps in the recovery process.

We want to make this process as simple as possible for the policyholders impacted in this region, which is why our team will be on the ground to listen to community concerns and offer advice.

Useful links

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Insurers host online townhall for flood-impacted communities

May 6, 2022 by Pha Tran

Home Community Page 5

Insurers host online townhall for flood-impacted communities

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News release

Friday, 6 May 2022

Community members and policyholders affected in the recent floods across Queensland and New South Wales are invited to join industry professionals in an online townhall event on Thursday 12 May.

Hosted by the Insurance Council of Australia (ICA), which represents all the major general insurers in Australia, this virtual townhall will provide policyholders with up-to-date information on the claims process, complaints avenues and other useful information to assist policyholders.

There will be presentations from the Australian Financial Complaints Association and Legal Aid, followed by a virtual Q&A where community members can ask questions.

The Insurance Council will next week announce dates and locations for in-person community forums to be held throughout northern New South Wales.

Bookings are essential. To book go insurancecouncil.com.au/onlinetownhall

The cost of this year’s floods across south-east Queensland and northern New South Wales is estimated to be $3.346 billion, making it Australia’s costliest flood ever.

Quote attributable to ICA CEO Andrew Hall:

These online events are important for communities and individual policyholders to understanding the ins and outs of the claims process.

We understand that there are sometimes delays and the industry is working through the current challenges.

We hope this online event will provide policyholders with a clear picture as to the processes in place to support those affected as soon as possible.

 

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