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Catastrophe 221: NSW and South East Queensland Floods

Event background

On Monday, 28 February 2022, the ICA extended the Insurance Catastrophe declaration made on Saturday for South-East Queensland to include those areas of New South Wales impacted by the ongoing weather cell.

The scale of this event is large, and the population of the affected areas means the human impact is significant.

Claims numbers are much higher than at the same point during other recent flood events and we expect claims to continue to increase as more people return to their properties. 

Claims numbers are being updated regularly on ICA's Twitter page. 

Catastrophe 221: SE Queensland and NSW Floods

Claims count

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244

THOUSAND

Claims incurred

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6.29

BILLION

Outstanding

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375

MILLION

Closed rate

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97.7

PERCENT

Visit our data hub

* As at April 2024

Past townhalls and community consultations for CAT 221

The Insurance Council of Australia and insurers hosted a series of in-person consultations during November to assist customers affected by the February and March 2022 east-coast floods.

The consultations provide customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.

  • Brisbane South: Wednesday 23 November — Moorooka Community Centre from 12pm to 8pm
  • Brisbane North: Thursday 24 November — Sandgate Town Hall from 12pm to 8pm
  • Woodburn: Monday 28 November — Woodburn Memorial Hall from 12pm to 8pm
  • Lismore: Tuesday 29 November — Lismore Workers Sports Club 12pm to 8pm
  • Ballina: Wednesday 30 November — Ballina RSL 12pm to 8pm

The Insurance Council of Australia and insurers hosted a variety of in-person and virtually during September to assist customers affected by the February-March 2022 East-coast floods.

The consultations provided customers with the opportunity to discuss the progress of their claim, and to work through any outstanding issues with their insurer.

  • Brisbane North: Monday 5 September — Sandgate Townhall from 12pm to 8pm
  • Gatton: Tuesday 6 September — Lockyer Valley Cultural Centre from 12pm to 8pm
  • Virtual: Monday 12 September to Friday 16 September — 9am to 4pm
  • Mullumbimby: Monday 19 September — Ex-Services Club from 12pm to 8pm
  • Casino: Tuesday 20 September — RSM Club from 12pm to 8pm
  • Ballina: Wednesday 21 September — RSL Club from 12pm to 8pm
  • Lismore: Tuesday 27 September — Lismore Workers Sports Club from 12pm to 8pm 

Please note: The Lismore consultations were previously scheduled for the 22nd but they were postponed to the 27th due to declaration of a National Public Holiday .

The Insurance Council of Australia hosted a variety of policyholder townhalls for those impacted by the recent severe storm and flood event. 

These sessions provided an overview of the floods, the claims process and support available.

12 May 2022: Virtual townhallWatch here

Murwillumbah: Monday 23 May, from 5:30pm for 6pm start, Murwillumbah Services Club. 

MullumbimbyTuesday 24 May, from 5:30pm for 6pm start, Mullumbimby Ex-Service Club 

Lismore: Wednesday 25 May, from 5:30pm for 6pm start, Southern Cross University Lismore campus auditorium (Whitebrook Theatre)

Casino: Wednesday 1 June, from 5:30pm for 6pm start, Casino RSM Club 

Lennox Head: Thursday 2 June, from 5:30pm for 6pm start, Lennox Head Cultural Centre auditorium.

Gympie: Monday, 13 June, from 5:30pm for 6pm start at The Pavilion Conference & Reception Centre, Southside.

Brisbane North: Wednesday, 15 June, from 5:30pm for 6pm start at Bracken Ridge Tavern, Bracken Ridge.

Brisbane South: Thursday, 16 June, from 5:30pm for 6pm start at Forest Lake Tavern, Forest Lake.

Ipswich: Monday, 20 June, from 5:30pm for 6pm start at North Ipswich Reserve Corporate Centre, North Ipswich.

Gatton: Tuesday, 21 June, from 5:30pm for 6pm start at Lockyer Valley Cultural Centre, Gatton.

Beenleigh: Wednesday, 22 June, from 5:30pm for 6pm start at Beenleigh Events Centre, Beenleigh.

Chinderah / Kingscliff: Thursday, 23 June, from 5:30pm for 6pm start at Kingscliff Beach Bowls Club, Kingscliff.

Caboolture: Monday, 27 June, from 5:30pm for 6pm start at Sports Central, Caboolture. 

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