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Community consultation

Insurers to visit Central West NSW as 90 per cent of claims closed

November 1, 2023 by Pha Tran

Home Community consultation Page 3

Insurers to visit Central West NSW as 90 per cent of claims closed

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News release

Wednesday, 1 November 2023

The Insurance Council of Australia (ICA) and insurers will be in Parkes, Eugowra and Molong in November to assist insurance customers with their claims following last year’s floods.

More than 90 per cent of all claims from the November 2022 flood event are now closed, with insurers actively working through the remaining claims.

This will be the fourth community consultation held in the region by the ICA and insurers since the floods that devastated the community almost one year ago, causing $246 million worth of insured damage.

Since the flood, insurers have received close to 14,750 claims, including more than 7,000 home property claims, 4,350 home contents claims and 830 motor vehicle claims.

The in-person meetings are an opportunity for customers to discuss their claim directly with their insurer at a time that suits.

Event details:

  • Tuesday 7 November
    Parkes Services Club
    - 10am to 6pm
    9/17 Short Street, Parkes NSW 2870
  • Wednesday 8 November
    Molong RSL
    - 10am to 6pm
    22-24 Riddell Street, Molong NSW 2866
  • Thursday 9 November
    Eugowra Community Bowls & Recreation Club
    - 10am to 6pm
    5 Hill Street, Eugowra NSW 2806

Policyholders from surrounding areas are also encouraged to book an appointment. To check appointment availability and to book go to www.insurancecouncil.com.au/Bookings

Quotes attributable to Insurance Council of Australia CEO Andrew Hall:

The severity of the floods in Central West New South Wales is evident in the scale of damage caused and the ongoing effects on impacted communities one year on.

The Insurance Council of Australia and insurers have been hosting regular community consultations in the region to assist those most vulnerable with their insurance claims.

We continue to organise community consultations because of the real value it offers impacted policyholders, which are safe and accessible forums to raise concerns directly with their insurer.

We know that the road to recovery isn’t always easy, but this is a way for the industry to show up for their customers and the broader community.

 

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Insurance Catastrophe Resilience Report 2022-23

September 13, 2023 by insuranceca

New data shows historic catastrophes would have greater impact today

September 13, 2023 by insuranceca

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New data shows historic catastrophes would have greater impact today

News release

Wednesday, 12 September 2023

New data released by the Insurance Council has revealed that the cost of both the 1999 Sydney Hailstorm and Cyclone Tracy would far outstrip last year’s record-breaking flood if they happened today.

  • The Sydney Hailstorm, which caused $1.7 billion in insured losses when it rained cricket-ball-sized hailstones on the city in April 1999, would result in an estimated $8.85 billion in insured losses if it happened in 2023.
  • Cyclone Tracy, which killed 71 people and caused $200 million in insured losses when it struck Darwin on Christmas Eve 1974, would cause an estimated $7.4 billion in insured losses in 2023.
  • The 2022 South-East Queensland and New South Wales Floods cost $6 billion in insured losses and remain the costliest extreme weather event in our history.

The new data, calculated by Australian catastrophe modelling firm Risk Frontiers, uses methodology that normalises the losses of past insurance catastrophes to account for inflation, changes in property numbers and values, and stricter building codes, enabling insurers, reinsurers, governments, and other policymakers to better understand the likely impact of future extreme weather events.

The changes in estimated insured losses for the historic events is due to the increase in people and property across Australia, particularly in large population centres, underscoring the need for greater investment in measures to make at-risk communities more resilient to extreme weather.

Risk Frontiers has also provided updated data on historic insurance catastrophes adjusted for inflation only, allowing a comparison of actual insured losses from events over the last half century.

The new data is included in the ICA’s annual Insurance Catastrophe Resilience Report, which also examines the most pressing issue currently facing the Australian insurance industry and its customers – affordability and availability – and the clear link between risks and costs.

The report calls for increased investment in resilience and mitigation measures as part of an ongoing program to reduce risk and cost pressures, the end of development on floodplains, the broadening of home buy-back schemes to move people out of danger, improved building codes to make buildings more resilient, and reform of state taxes on insurance products to provide immediate cost relief.

Comment attributable to Insurance Council of Australia CEO Andrew Hall:

The financial impact of insurance catastrophes over the past 12 months was around one fifth of the cost of the previous record-breaking year, but more benign weather conditions should not provide false hope that the issues of worsening extreme weather risk have gone away.

This new data shows that when – not if – extreme weather events strike large population centres in the future we can expect them to have a greater impact and be more costly, making the case for risk mitigation even more pressing.

We can’t wait until disaster strikes, we need to act now by investing more to make communities more resilient, reform land-use planning and building codes and, in some cases, move people and homes out of danger altogether.

Read Full Report here

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Insurers make third visit to flood-impacted towns in Central-West

July 27, 2023 by insuranceca

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Insurers make third visit to flood-impacted towns in Central-West

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News release

Wednesday, 26 July 2023

The Insurance Council of Australia (ICA) and insurers will be in Eugowra and Molong in August to assist flood-impacted communities with their insurance claims.

Since the flood that hit the region in November last year more than 14,250 claims totaling approximately $222 million have been lodged, including 6,878 home property claims, 4,200 home contents claims and 798 motor vehicle claims.

Seventy-seven per cent of all claims from this flood event are now closed, which is above trend for closure rates of events of this type.

The consultations will be the third time the ICA and insurers have undertaken in-person engagement since the November floods.

The in-person customer meetings are an opportunity for customers to discuss their claim, and to work through any issues they may be experiencing with their insurer at a time that suits.

Policyholders from surrounding areas are also encouraged to book an appointment.

Event details

Molong

  • Where: Molong RSL, 22-24 Riddell Street, Molong
  • When: Wednesday 9 August
  • Time: 10am – 6pm

Eugowra

  • Where: Eugowra Bowls & Recreation Club, 5 Hill Street Eugowra
  • When: Thursday 10 August
  • Time: 10am – 6pm

To check appointment availability and to book, visit:  www.insurancecouncil.com.au/Bookings 

Comment attributable to Andrew Hall, CEO Insurance Council of Australia:

The devastation left behind from the floods in Central-West of NSW in November last year continues to be felt.

Giving insurance customers in regional communities the opportunity to speak to their insurer in-person is vitally important to the recovery process, and insurers continue to visit the region as the recovery continues.

The Insurance Council will continue to advocate for greater investment in mitigation and resilience for these communities, including extending buy-back programs for homes that are at extreme risk of future flooding.

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Insurers to visit flood-impacted Echuca for a community meeting on frequently asked insurance questions

November 25, 2022 by Pha Tran

Home Community consultation Page 3

Insurers to visit flood-impacted Echuca for a community meeting on frequently asked insurance questions

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News release

Friday, 25 November 2022

The Insurance Council of Australia (ICA) will host a ‘town hall’ information evening on Wednesday 30 November at Echuca Workers from 5.00pm – 8.00pm for insurance customers impacted by the recent severe weather and floods in Echuca and surrounding areas.

The town hall style information session will provide policyholders with general information on the claims process, complaints avenues, and offer useful insurance-related information to assist with insurance claims and the recovery process.

Representatives from the ICA, Australian Financial Complaints Authority (AFCA), Arc Justice and insurers will be available to answer policyholder questions.

This information session will cover:

  • Overview of the floods
  • Claims process and next steps
  • Support available
  • Insurance terminology
  • Frequently asked questions
  • Q&A from the audience

Capacity is limited so registration is essential. To book go to insurancecouncil.com.au/EchucaBookings

Quote attributable to ICA CEO Andrew Hall:

The ICA and insurers understand the recent trauma the community has experienced with the flood and encourages local policyholders impacted by the devastating event to come to this ICA hosted event to hear invaluable information that will help people with their claims and the insurance process.

We understand it is difficult for some to attend, and so the ICA has produced an online Virtual townhall which provides general advice and helpful tips to navigate the clean-up, recovery and claims process.

Watch video here

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Insurers to visit flood-impacted northern NSW communities next week for in-person customer meetings

November 24, 2022 by insuranceca

Home Community consultation Page 3

Insurers to visit flood-impacted northern NSW communities next week for in-person customer meetings

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News release

Thursday, 24 November 2022

The Insurance Council of Australia (ICA) and insurers will be available in parts of northern New South Wales next week to meet with flood-impacted customers who may need assistance with their insurance claims.

The in-person meetings are an opportunity for customers to discuss their claim, and to work through any issues they may be experiencing with their insurer at a time that suits.

Customer meetings will be held from midday to 8pm on:

  • Monday 28 November at Woodburn Memorial Hall, Woodburn
  • Tuesday 29 November at Lismore Workers Sports Club, Goonellabah
  • Wednesday 30 November at Ballina RSL Club, Ballina

Appointments are essential. To book go to insurancecouncil.com.au/bookings

The insurance cost of this year’s floods across south-east Queensland and northern New South Wales is more than $5.56 billion, making it Australia’s most costly natural disaster. Insurers continue to manage and close claims, with 62 percent of the more than 236,000 claims now finalised.

Quote attributable to ICA CEO Andrew Hall:

Many insurance customers attended in-person meetings and ‘town halls’ held around northern NSW earlier this year, meeting with ICA representatives or their insurer to discuss their claim situation.

I know many people prefer to discuss their claims in-person, so we are ensuring there is opportunity for this face-to-face interaction to occur.

 

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