Insurers to visit Central West NSW as 90 per cent of claims closed


News release

Wednesday, 1 November 2023

The Insurance Council of Australia (ICA) and insurers will be in Parkes, Eugowra and Molong in November to assist insurance customers with their claims following last year’s floods.

More than 90 per cent of all claims from the November 2022 flood event are now closed, with insurers actively working through the remaining claims.

This will be the fourth community consultation held in the region by the ICA and insurers since the floods that devastated the community almost one year ago, causing $246 million worth of insured damage.

Since the flood, insurers have received close to 14,750 claims, including more than 7,000 home property claims, 4,350 home contents claims and 830 motor vehicle claims.

The in-person meetings are an opportunity for customers to discuss their claim directly with their insurer at a time that suits.

Event details:

  • Tuesday 7 November
    Parkes Services Club
    - 10am to 6pm
    9/17 Short Street, Parkes NSW 2870
  • Wednesday 8 November
    Molong RSL
    - 10am to 6pm
    22-24 Riddell Street, Molong NSW 2866
  • Thursday 9 November
    Eugowra Community Bowls & Recreation Club
    - 10am to 6pm
    5 Hill Street, Eugowra NSW 2806

Policyholders from surrounding areas are also encouraged to book an appointment. To check appointment availability and to book go to www.insurancecouncil.com.au/Bookings

Quotes attributable to Insurance Council of Australia CEO Andrew Hall:

The severity of the floods in Central West New South Wales is evident in the scale of damage caused and the ongoing effects on impacted communities one year on.

The Insurance Council of Australia and insurers have been hosting regular community consultations in the region to assist those most vulnerable with their insurance claims.

We continue to organise community consultations because of the real value it offers impacted policyholders, which are safe and accessible forums to raise concerns directly with their insurer.

We know that the road to recovery isn’t always easy, but this is a way for the industry to show up for their customers and the broader community.


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