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Community

Insurer townhall and consultations scheduled for Hervey Bay

April 30, 2025 by Shannon White

Home Community

Insurer townhall and consultations scheduled for Hervey Bay

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News release

Thursday, 1 May 2025

The Insurance Council of Australia (ICA) is hosting an insurer townhall and consultations in Hervey Bay this month for customers affected by ex-Tropical Cyclone Alfred.

Impacted policyholders will have the opportunity to meet one-on-one with representatives from a number of insurers, giving them an opportunity to discuss their individual claim and seek personal advice.

In the evening, the ICA will host a townhall where locals will also have the opportunity to obtain general information on the claims process, complaints avenues and other useful insurance-related information to assist with insurance claims and the recovery process.

Details of the townhall and consultations are as follows:

Date: Thursday 15 May 2025
Location: The Clubhouse Hervey Bay, Corner Tooth St & Old Maryborough Road, Pialba, Hervey Bay
Time: One-on-one insurer consultations - 10:00am to 4:00pm.
Townhall - 5:00pm, with further consultations to follow until 8:00pm.

Registrations for the consultations and the townhall are essential. Bookings can be made on the ICA website at www.insurancecouncil.com.au/bookings.

Quote attributable to ICA Director of Mitigation and Extreme Weather Response, Liam Walter:

The impacts of ex-Tropical Cyclone Alfred are still being felt in many communities, with more than 100,000 claims received totalling almost $1 billion.

While the Insurance Council and its members had presence in Hervey Bay immediately following this weather event and provided support and advice for impacted community members, it’s important for insurers to visit the region to work through any questions, issues or concerns.

We expect assessments activities and scope of works discussions are well underway at this point in the claim process but hope these additional forums will provide further support for the Hervey Bay community as they continue their recovery.

 

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Further insurer consultations scheduled for Ingham and Cardwell

April 16, 2025 by Shannon White

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Further insurer consultations scheduled for Ingham and Cardwell

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News release

Wednesday, 16 April 2025

The Insurance Council of Australia (ICA) is hosting insurer consultations in Ingham and Cardwell later this month for insurance customers affected by the North Queensland flooding in February this year.

Customers will have the opportunity to meet one-on-one with representatives from a number of insurers, giving locals an opportunity to discuss their individual claim and seek any additional advice.

Locals will also have the opportunity to gain general information on the claims process, complaints avenues and other useful insurance-related information to assist with insurance claims and the recovery process.

Details of the consultations are as follows:

Cardwell
Date: Tuesday 29 April 2025
Location: Cardwell Community Hall, Brasenose St, Cardwell, QLD
Time: 10:00am to 4:00pm

Ingham
Date: Wednesday 30 April 2025
Location: Hinchinbrook Shire Hall, 25 Lannercost St, Ingham, QLD
Time: 9:00am to 5:00pm

Registrations for the consultations are essential. Bookings can be made on the ICA website here.

Quote attributable to ICA CEO Andrew Hall:

While the Insurance Council hosted community forums earlier this year providing immediate support and advice for community members in the aftermath of this severe flooding event, these additional forums will provide further support for these communities as they continue their recovery.

We expect assessments activities and scope of works discussions are well underway at this point in the claim process, but as both Ingham and Cardwell were heavily impacted so it is timely insurers return to work through any questions, issues or concerns.

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Insurance consultations and townhall scheduled for Casterton

March 26, 2025 by Shannon White

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Insurance consultations and townhall scheduled for Casterton

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News release

Wednesday, 26 March 2025

The Insurance Council of Australia (ICA) is hosting community information and insurers engagement sessions in Casterton on Wednesday 2 April for insurance customers affected by the storm and hail that impacted the town in October last year.  

During the day, representatives from a number of insurers will be present at the Casterton Town Hall for one-on-one consultations with customers, giving locals an opportunity to discuss their individual claim and seek any additional advice.  

In the evening, a townhall-style information session will provide locals with the opportunity to gain general information on the claims process, complaints avenues and other useful insurance-related information to assist with insurance claims and the recovery process. 

Details of the event 

Date: Wednesday 2 April 2025 

Time: 10am – 4pm for one-on-one consultations with your insurer 
5pm – 8pm (arrive at 5pm for a 5:30pm start) for townhall information session. 

Location: Casterton Townhall (Main Hall), 67-71 Henty Street, Casterton VIC 3311 

Representatives from the ICA and insurers will be available to answer policyholder questions, as well as to discuss: 

  • The claims process and next steps insurance customers should take 
  • The kinds of support available to affected residents 
  • Common insurance terminology 
  • Questions from attendees are encouraged throughout 

Bookings details below 

Registration for the evening townhall and bookings for insurer consultations can be found on the ICA’s website: www.insurancecouncil.com.au/Bookings 

Quote attributable to ICA’s Director of Mitigation and Extreme Weather Response, Liam Walter: 

The Insurance Council met with local Federal MP Dan Tehan and local community members in Casterton last Friday to hear firsthand about the impact of the storm and hail that struck the town last October. 

While insurers are already assisting impacted customers in their recovery, we understand that having the opportunity to hear from representatives in person and ask questions can be important in understanding the claims process and helping people get back on their feet. 

Useful links

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Insurers to host community townhall in Ingham following NQ floods

March 14, 2025 by Shannon White

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Insurers to host community townhall in Ingham following NQ floods

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News release

Friday, 14 March 2025

The Insurance Council of Australia (ICA) is hosting a rescheduled community information evening in Ingham next week for insurance customers impacted by the severe weather and flooding across North Queensland.

The townhall style information session will provide policyholders with general information on the claims process, complaints avenues and offer useful insurance-related information to assist with insurance claims and the recovery process.

Details of the townhall are as follows:

  • Date: Thursday 20 March 2025
  • Time: 5:00pm – 8:00pm
  • Location: Hinchinbrook Shire Hall - 25 Lannercost St, Ingham QLD 4850

Representatives from the ICA, Legal Aid, Financial Counselling Australia, the Australian Financial Complaints Authority (AFCA) and the Queensland Building and Construction Commission (QBCC) will be available to answer policyholder questions, as well as to discuss:

  • The nature of the NQ floods and provide an overview of the event
  • The claims process and next steps insurance customers should take
  • The kinds of support available to affected residents
  • Common insurance terminology
  • Questions from attendees are encouraged throughout

Representatives from a range of insurers will also be present at the Hall from 10am – 4pm to speak one-on-one with policyholders, giving locals an opportunity to discuss their individual claim and seek any additional advice. Walk-ins will be accepted during the day.

Registration for the evening townhall is essential. Attendees are encouraged to book via our website.

Quote attributable to ICA Director Mitigation and Extreme Weather Response Liam Walter:

The storms and flooding that impacted parts of North Queensland earlier this month caused widespread damage to properties, businesses and infrastructure.

Insurers have received more than 7,600 claims estimated to cost more than $164 million across Townsville, Ingham, Innisfail, Mission Beach and Cardwell.

While insurers are already assisting impacted customers in their recovery, we understand that having the opportunity to hear from representatives in person and ask questions can be invaluable in understanding the claims process and helping people get back on their feet.

The ICA, our members and representatives from supporting organisations are looking forward to the townhall and ensuring everyone receives the support they need.

Useful links

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Insurance industry welcomes North Queensland betterment program

February 26, 2025 by Shannon White

Home Community

Insurance industry welcomes North Queensland betterment program

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News release

Wednesday, 26 February 2025

The Insurance Council of Australia (ICA) today welcomed the Queensland Government’s announcement of betterment grants of up to $10,000 for insurance customers impacted by the recent storms and flooding in north Queensland.

The extreme weather event, which commenced on 29 January and ran for nearly two weeks, has so far generated more than 7,000 claims, with the majority (5,485) related to damage to homes.

The Stronger Homes Grant Program announced today by Premier David Crisafulli, Minister for Disaster Recovery Ann Leahy, and Minister for Housing and Public Works Sam O’Connor will improve the resilience of homes in communities like Ingham, Cardwell, Mission Beach, Tully and Innisfail.

Insurance policies generally cover the replacement of like with like. These grants will allow insurers to undertake resilience improvements to impacted homes that are beyond the scope of the customer’s policy.

Improvements that could be implemented as result of the grants include:
• Raising laundry appliances and AC compressors on plinths or wall brackets
• Raising electrical services
• Replacing wall linings with resilient materials
Depending on the home, the cost of repairs, and the customer’s insurance cover, the program could also support replacing floors with materials such as polished concrete or tiling.

The ICA has long called for ongoing programs to be put in place that help impacted homeowners make their property more resilient to extreme weather.

Today’s announcement coincides with the release of the ICA’s Federal Election Platform, Advancing Australia’s Resilience, which calls for the creation of a ten-year, $30.15 billion Flood Defence Fund to reduce the impact of future floods, moderate insurance premiums for those living with high flood risk, and minimise the financial impact of flood recovery.

There are around 67,000 homes and 24,000 non-residential properties in Queensland facing a two or five percent risk of flooding each year.

Since 2022, Queenslanders have incurred more than $4.5 billion in claims from more than 195,000 flood-related claims.

Quote attributable to ICA Deputy CEO Kylie Macfarlane:

The Stronger Homes Grant Program announced today will make a real difference to those North Queensland residents picking up the pieces from the storms and flooding of earlier this month.

Premier Crisafulli is to be congratulated for putting this program in place and insurers and the ICA look forward to working with the Queensland Government on the program’s implementation.

Reducing flood risk though programs like these not only better protects lives and property, but is the only sustainable way to put downward pressure on premiums which are being impacted by worsening extreme weather, inflation, the increasing value of our assets, and the cost of reinsurance.

Useful links

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Insurers call for Flood Defence Fund to future-proof Australia

February 25, 2025 by Shannon White

Home Community

Insurers call for Flood Defence Fund to future-proof Australia

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News release

Wednesday, 26 February 2025

The Insurance Council of Australia (ICA) has unveiled the industry’s policy recommendations for the next Federal Government, calling for a comprehensive range of initiatives that will protect hundreds of thousands of Australians living in harm’s way from natural disasters, as well as improve insurance affordability outcomes for home owners and businesses. 

The centrepiece of the policy document, Advancing Australia’s Resilience, is a call for a Flood Defence Fund (FDF) – a $30.15 billion investment over 10 years to protect the country’s most at-risk catchments in Queensland, New South Wales and Victoria (list in PDF under Useful Links). 

The proposed FDF would split the $30 billion cost between the Federal Government and the State Governments of New South Wales, Queensland, and Victoria, which are the jurisdictions with the most high and extreme flood-exposed properties.  

The FDF would: 

  • Deliver new critical flood defence infrastructure ($15 billion) 
  • Strengthen properties in harm's way ($5 billion) 
  • Help local Government undertake managed relocation (buy-backs) ($10 billion) 
  • Future-proof existing flood mitigation infrastructure ($150 million) 

Flood is Australia’s costliest extreme weather type, but of the 1.36 million properties facing flood risk in Australia it is estimated that more than half do not meet modern flood resilience planning and building standards. Around 298,000 of these properties – 225,000 homes and 73,000 businesses – face at least a two or five per cent chance of flooding each year.  

The FDF is a big idea to confront a big problem – a problem that is predicted to worsen with a changing climate and growing population. The floods of February-March 2022, three years ago this week, caused the loss of 23 lives, devastated communities, and saw insured losses of almost $6.4 billion.  

Striving to protect our communities against a repeat of this level of devastation should be the priority of every policymaker. 

Advancing Australia’s Resilience also outlines other initiatives that would deliver improved outcomes for Australian homeowners and businesses, including:  

  • Resilience and mitigation measures: strengthening the Disaster Ready Fund; better data and flood mapping; improving disaster response and funding arrangements; cyclone-proofing Northern Australian homes; better land use planning; improving building resilience 
  • Regulatory and legislative reform: abolishing state insurance taxes, right-sizing regulation; undertaking civil liability reform; expanding home ownership with Lenders Mortgage Insurance 
  • Business and industry support: lowering risk for small businesses and not-for-profits; addressing motor trades skills shortages; strengthening motor trades skills shortages; enhancing cyber security; improving outcomes for strata communities 

The ICA is committed to working closely with the State and Federal governments on solutions that will help future-proof Australia. 

Quotes attributable to ICA CEO Andrew Hall: 

Insurance premiums have risen over the past few years through a perfect storm of high inflation, taxes and regulations, extreme weather events and ever-increasing risk factors. 

In a cost-of-living crisis, it is important that all our efforts go into measures which will bring downward pressure on premiums, and this can only be achieved through a strong partnership between insurers and governments.  

That’s why Advancing Australia’s Resilience includes a big idea to combat a big problem over the long-term – the creation of a $30.15 billion, ten-year Flood Defence Fund to protect Australians from our costliest natural disaster. 

Consumers however cannot wait for mitigation and risk reduction programs to offer the critical protection and price relief needed. Immediate action is also essential – with tax and regulatory reform offering the best opportunity to ease cost pressure on insurance premiums in the near term. 

Insurers stand ready to play their part in this important reform, but significant new government investment is the only way to reduce extreme weather risk and must underpin our future collaborative endeavours. 

We know there is no silver bullet. However, if we don’t do anything, insurance customers, governments and taxpayers will continue to pick up the much higher costs of rebuilding every time there is a natural disaster and insurance risks becoming unavailable and affordable for those Australians who need protection the most.  

Quote attributable to Kate Cotter, Founder and CEO, Resilient Building Council:

Large-scale resilience investment and innovation is urgently required for Australia to reduce risk and cost of living pressures. We support ICA’s call for big ideas to solve big problems, including the Flood Defence Fund and expansion of the Resilience Ratings Scheme. 

See PDF under Useful Links for more information about the Flood Defence Fund, as well as a summary of other policy initiatives outlined in Advancing Australia’s Resilience.

Useful links

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Advancing Australia's Resilience: Policy recommendations for the next Australian Government
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