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Insurance Council of Australia

  • FAQs
  • Q: How long will it take to get a decision on my claim?

Q: How long will it take to get a decision on my claim?

A: Once your insurer has all the relevant information and has completed all enquiries, a decision will be made within 10 business days.

The voice for a resilient Australia

We are the representative body of the general insurance industry in Australia, shaping positive outcomes for our members, our people and the community.

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Acknowledgement of Country

We acknowledge the Traditional Owners on the many lands the people of the ICA reside and work. We respect and honour Aboriginal and Torres Strait Islanders Elders past, present, and emerging.
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