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Insurance Council of Australia

About us
Consumers
Issues in focus
- - - Economy
      Affordability
      
      Cyber risk
      
      BI Test cases
      
      Find A Fairer Way
  - - Climate change
      Climate action
      
      Building Resilience
  - - Community
      Vulnerabilty & hardship
      
      Indigenous Australians
      
      A Resilient Australia
  - - Transparency
      Royal Commission
      
      General Insurance
      Code of Practice
Code of Practice
Industry & members
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FAQs
Q: How long does it take to resolve a complaint?

Q: How long does it take to resolve a complaint?

A: Your insurer can take up to 30 days to resolve a complaint.

The voice for a resilient Australia

We are the representative body of the general insurance industry in Australia, shaping positive outcomes for our members, our people and the community.

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We do not offer direct consumer advice or services but we want to help you find what you're looking for in our contact directory.

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Acknowledgement of Country

We acknowledge the Traditional Owners on the many lands the people of the ICA reside and work. We respect and honour Aboriginal and Torres Strait Islanders Elders past, present, and emerging.

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