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Insurance Council of Australia

About us
Consumers
Issues in focus
- - - Economy
      Affordability
      
      Cyber risk
      
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      Find A Fairer Way
  - - Climate change
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      Building Resilience
  - - Community
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      Indigenous Australians
      
      A Resilient Australia
  - - Transparency
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Code of Practice
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FAQs
Q: How long does it take to resolve a complaint?

Q: How long does it take to resolve a complaint?

A: Your insurer can take up to 30 days to resolve a complaint.

The voice for a resilient Australia

We are the representative body of the general insurance industry in Australia, shaping positive outcomes for our members, our people and the community.

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We do not offer direct consumer advice or services but we want to help you find what you're looking for in our contact directory.

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Acknowledgement of Country

We acknowledge the Traditional Owners on the many lands the people of the ICA reside and work. We respect and honour Aboriginal and Torres Strait Islanders Elders past, present, and emerging.

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