A: A decision will be made within 4 months of receiving your claim.
There are certain circumstances where this may not happen, for example: your claim arises from an Extraordinary Catastrophe; your claim is fraudulent (or is suspected to be); you have not responded to inquiries or requests for information; your insurer has difficulty communicating with you due to circumstances beyond their control; or you request a delay in the claims process. In these cases, a decision will be made within 12 months of receiving your claim.
