Insurers on the ground to provide Seroja claims assistance


News release

Friday, 27 August 2021

The Insurance Council of Australia (ICA) and insurers will meet with policyholders requiring assistance with their claims in TC Seroja impacted communities next week. Claims managers and assessors will travel to the worst hit towns over four days to meet with their customers.

The one-on-one consultations will be held at outdoor venues and will follow Covid-19-safe protocols in Kalbarri, Northampton, Mingenew and Morawa.

  • Kalbarri                       Tuesday 31 August                10am to 1pm
  • Northampton              Wednesday 1 September      10am to 1pm
  • Mingenew                   Thursday 2 September          9am to 12pm
  • Morawa                      Friday 3 September               10am to 1pm

Registration is essential. Go to insurancecouncil.com.au/CycloneSeroja to book an appointment.

The ICA also has a virtual one-on-one consultation portal for insurance customers who are unable to attend the consultations next week and need assistance with their claims.

To date there have been 6,751 claims lodged related to TC Seroja, with 99.67% per cent accepted and more than 46% per cent closed. The current estimated loss value is $281 million.

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