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Insurance explained

General insurance plays an important role in the economy, protecting individuals and businesses from the financial risk of the unexpected happening. 

What you'll find on this page 

Articles and fact sheets with practical information to help consumers find out more about general insurance including a building calculator and contents calculator. 

Suggestions:
Underinsurance, Claims Process, Premiums
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Articles Factsheets
Buying Insurance Cancelling Insurance Insurance Explainers Types Of Insurance Underinsurance
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Factsheets
06/07/2026

Fact sheet: Mould and water damage to your home

Reporting and assessing the damage quickly matters, but a delay in getting into the property doesn't automatically mean the damage or mould risk has grown.
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Articles
29/04/2026

Car Insurance: Agreed value vs market value

Disputes over vehicle valuations rank among the most common complaints received by the Australian Financial Complaints Authority (AFCA). Understanding how insurers determine the value of your car, particularly the difference between agreed value and market value can help you avoid an unexpected shortfall when it comes time to make a claim.
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Factsheets
27/03/2026

Understanding averaging provisions: Are you underinsured?

A joint fact sheet from the Insurance Council of Australia (ICA) and the National Insurance Brokers Association (NIBA).
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Articles
04/03/2026

FAQs: Middle East Conflict & Travel Insurance

Insurers are committed to supporting impacted travellers through this period of geopolitical conflict and encourage policyholders to contact their travel insurer if they need support.
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Factsheets
09/02/2026

Fact sheet: Look out, disaster chasers about

Disaster chasers may knock on your door and claim to have identified damage to your property. They might offer quick repairs, to help with your insurance claim, or they may even claim to be representatives of an insurance company. They are often unlicensed and perform non-compliant work.
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Articles
28/01/2026

Understanding the cost of claims management companies

Claims management companies are businesses that make a profit from your insurance claim. They seek to manage your claim under contract for an upfront fee or for a percentage of your insurance payout. It is important to understand what it means to use one before you sign up with them.
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Building and contents calculator

Guessing how much it would cost to repair, rebuild or replace property and contents is one of the most common causes of underinsurance. Our top tip to reduce this risk is to use a building insurance calculator and a contents insurance calculator.

Contents insurance calculator

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Building insurance calculator

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