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Insurance Council of Australia

Consumers

We’re committed to shaping positive outcomes for the community. From help when you need it most in a natural disaster, to explaining the ins and outs of insurance.

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Calculators

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Reduce Your Risk

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Code of Practice

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CONSUMERS

Help in disasters

Here you’ll find practical information on what to do during and after a disaster. If you’ve been impacted, you can contact your insurer as soon as you are safe.

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CONSUMERS

Insurance explained

Looking for practical and easy to read information on general insurance products, protections, premiums and processes? Look no further.

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CONSUMERS

Find an insurer

Helping consumers find a list of general insurers who offer particular products. Search for an insurer or insurance product.

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CONSUMERS

The Protection Gap

The protection gap is a growing concern in Australia, as many communities face increasing vulnerability to extreme weather events, rising costs, and changing risks. This gap threatens not only individual financial security but also the broader economy, with underinsurance or non-insurance having the potential to leave many Australians unprotected when disaster strikes.

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CONSUMERS

Moneysmart

Moneysmart is a government website brought to you by ASIC. The Moneysmart program provides financial literacy information to consumers, covering a variety of different insurance products.

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CONSUMERS

Reduce Your Risk

Steps that will reduce your home or business' risk to extreme weather.

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CONSUMERS

Calculators

Our contents and building calculators can help you see where the gaps might be.

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CONSUMERS

Code of Practice

Insurers are committed to improving customer outcomes by addressing the complex social issues faced by customers experiencing vulnerability and financial hardship.

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Insurance fraud

The Insurance Fraud Bureau of Australia exists to help stop insurance fraud so that the costs are not passed onto consumers. Report insurance fraud here.

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BI test cases

Read about the industry’s efforts to seek clarity on the application of business interruption insurance to claims related to COVID.

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CONSUMERS

Indigenous Australians

Insurers recognise the necessity to understand the views and needs of Australia’s First Nations peoples. That’s why we’re establishing an Indigenous Advisory Committee.

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The voice for a resilient Australia

We are the representative body of the general insurance industry in Australia, shaping positive outcomes for our members, our people and the community.

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Acknowledgement of Country

We acknowledge the Traditional Owners on the many lands the people of the ICA reside and work. We respect and honour Aboriginal and Torres Strait Islanders Elders past, present, and emerging.
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