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Vulnerability & hardship

Support is available

January 1, 2024 by insuranceca

Home Vulnerability & hardship

Support is available

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During and in the aftermath of a catastrophe, your safety and wellbeing is paramount and there are resources available to support you.

  • Red cross www.redcross.org.au/emergencies
  • Lifeline www.lifeline.org.au
  • Financial Counselling Australia: www.financialcounsellingaustralia.org.au
  • Australian Financial Complaints Authority (AFCA) - www.afca.org.au
  • Your insurer - you can contact your insurer to commence the claims process even if you don't know the full-extent of damage. You can also contact your insurer at any stage during the claims process.

Disaster recovery

  • National Emergency Management Agency– www.nema.gov.au
  • Queensland Disaster Support and Recovery
  • NSW Disaster Customer Care 
  • Victoria Emergency Recovery 
  • South Australia Disaster Recovery 
  • Western Australian DFES Recovery 
  • Tasmania Disaster Relief and Recovery 
  • Secure NT 

Free legal advice: Legal Aid in your state

  • Queensland - www.legalaid.qld.gov.au
  • NSW - www.legalaid.nsw.gov.au
  • Tasmania - www.legalaid.tas.gov.au
  • Victoria - www.legalaid.vic.gov.au
  • South Australia  – www.lsc.sa.gov.au
  • Northern Territory - www.legalaid.nt.gov.au

Useful links

Help in disasters
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Prioritise your safety & wellbeing

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Your insurer can help you

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Additional support is available

Appointment of Catherine Fitzpatrick as Domestic, Family and Sexual Violence Commissioner

April 8, 2022 by Pha Tran

Home Vulnerability & hardship

Appointment of Catherine Fitzpatrick as Domestic, Family and Sexual Violence Commissioner

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News release

Friday, 8 April 2022

The Insurance Council of Australia (ICA) today welcomed the appointment by the Federal Government of Catherine Fitzpatrick as Australia’s first Domestic, Family and Sexual Violence Commissioner.

Catherine has had a distinguished career in government, infrastructure and more recently in banking, where she has led innovative programs to improve the ways in which the financial services sector interacts with customers experiencing vulnerability.

Catherine’s work in this area has led to her appointment to several important advisory committees, including the New South Wales Domestic and Family Violence Corporate Leadership Group, the National Plan Advisory Group, and Chair of the National Women’s Safety Alliance policy and advocacy advisory committee.

The Insurance Council works with consumer advocates and its members on programs run by individual insurers and sector-wide to support customers affected by family and domestic violence.

The 2020 General Insurance Code of Practice includes an obligation that Code participants have a publicly available family violence policy.

The ICA’s recently released election policy platform, Building a More Resilient Australia, calls for a uniform definition of family violence and a requirement that policymakers and regulators consider any implications for survivors of family violence when making new regulation.

The ICA and the insurance sector look forward to working with Catherine in her new role.

Comment attributable to Andrew Hall, CEO Insurance Council of Australia:

Catherine’s appointment demonstrates the leading role the financial services sector has taken to support customers experiencing vulnerability with family and domestic violence.

It is a terrific recognition of Catherine’s deep commitment to and leadership of this critical area of public policy and customer engagement and support, and we look forward to supporting her share this work across the community.

 

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Insurance industry welcomes $50m for flood mitigation

November 30, 2021 by Pha Tran

Home Vulnerability & hardship

Insurance industry welcomes $50m for flood mitigation

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News release

Tuesday, 30 November 2021

The Insurance Council of Australia (ICA) has welcomed today’s announcement by Minister for Emergency Management and National Recovery and Resilience, Senator the Hon Bridget McKenzie, of a further $50 million in Federal Government funding for national flood mitigation infrastructure.

Today’s announcement further bolsters funding for infrastructure projects designed to protect Australian communities vulnerable to flood events to $100 million.

The Insurance Council’s long held position is that over the medium to long-term only physical mitigation measures, along with improving building standards and quality and making informed land use planning decisions, will increase protection against flood for at-risk Australian communities.

Insurers have been a consistent voice in advocating for increased funding for both public and private mitigation projects, which is why this additional funding announced today is welcome.

Comment attributable to Andrew Hall, CEO, Insurance Council of Australia:

Minister McKenzie’s announcement of this extra funding is an important step in protecting Australians homes and businesses, increasing the physical and financial resilience of property and business owners in flood-exposed communities.

We congratulate the Government and Minister McKenzie on today’s welcome announcement and for taking further steps towards improving the resilience of Australian communities.

 

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Fact Sheet: Disaster Chasers

December 13, 2020 by insuranceca

Insurance Council fast-tracks new Code of Practice vulnerability and hardship provisions

July 5, 2020 by insuranceca

Insurers boost support for customers experiencing family violence, financial hardship and vulnerability

July 1, 2020 by insuranceca

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