Tuesday, 4 March 2025

The community information evening for insurance customers impacted by the NQ floods due to be held in Ingham this Thursday 6 March has been postponed due to Tropical Cyclone Alfred.

Safety of the community and staff members is top priority. As such, all travel and community events across Queensland and New South Wales are being postponed until this weather event has passed.

The townhall will be rescheduled for a later date in the coming weeks. A new media release will be issued when a new date is confirmed.

Those who have registered will be notified directly.

We apologise for any inconvenience and appreciate your understanding.

Friday, 28 February 2025

The Insurance Council of Australia (ICA) will a host community information evening in Ingham next week for insurance customers impacted by the recent severe weather and floods in Ingham and surrounding areas.

The town hall style information session will provide policyholders with general information on the claims process, complaints avenues and offer useful insurance-related information to assist with insurance claims and the recovery process.

Details of the townhall are as follows:

• Date: Thursday 6 March 2025
• Time: 5:00pm – 8:00pm
• Location: Hinchinbrook Shire Hall - 25 Lannercost St, Ingham QLD 4850

Representatives from the ICA, Legal Aid, Financial Counselling Australia will be available to answer policyholder question, as well as discuss:

• The nature of the NQ floods and provide an overview of the event
• The claims process and next steps insurance customers should take
• The kinds of support available to affected residents
• Common insurance terminology
• Any additional questions from the audience

Following the Q&A, policyholders will have an opportunity to meet one-on-one with their insurer to discuss their individual claim.

Registration for the townhall is essential. Attendees are encouraged to book via our website.

Quote attributable to ICA Director Mitigation and Extreme Weather Response Liam Walter:

The storms and flooding that impacted parts of North Queensland earlier this month caused widespread damage to properties, businesses and infrastructure.

Insurers have received more than 7,000 claims across Townsville, Ingham, Innisfail, Mission Beach and Cardwell.

While insurers are already assisting impacted customers in their recovery, we understand that having the opportunity to hear from representatives in person and ask questions can be invaluable in understanding the claims process and helping people get back on their feet.

The ICA, our members and representatives from supporting organisations are looking forward to the townhall and ensuring everyone receives the support they need.