A: Yes, within 5 business days of their appointment.
Code of Practice
Q: How often will I be updated about the progress of my claim?
A: At least every 20 business days.
Q: Can I have my claim fast-tracked?
A: Yes, if the event that has caused you to make a claim also caused you to be in urgent financial need of the benefits under your policy. You may also be entitled to receive an advanced amount to help ease your urgent financial need.
Q: Can I ask my insurer if my policy covers a loss before making a claim?
A: Yes, however, a full assessment will be made after a claim has been lodged
Q: Under what circumstances can an insurer cancel an insurance policy?
A: The insurer may only cancel your policy in certain circumstances, for example:
- You fail to pay your monthly premium instalments and the payment remains outstanding for at least one month
- You fail to comply with the Duty of Utmost Good Faith
- You fail to properly comply with your duty of disclosure at the time you entered into the contract
- You misrepresent your situation at the time you entered into the contract
- You make a fraudulent claim under the contract of insurance or some other concurrent insurance cover.
Q: Can I cancel my insurance policy?
A: You may (if your policy permits) cancel your policy before its expiry date.