Safety is the priority
- Safety is the priority - don’t do anything that puts anyone at risk.
- Once the shaking stops check for injuries and hazards.
- Stay away from downed power lines, poles and wires, and fallen trees.
- If you were directed to evacuate your property, only return to your property when emergency services give the go ahead.
- If you suspect your property has sustained structural damage, leave it immediately and contact the SES. Contact your insurer to see if your policy covers temporary housing expenses if required.
Check for damage
- Take care as structural damage may be hidden.
- Check gas, electrical, and water lines, and check appliances for damage.
Contact your insurer
- Contact your insurer as soon as possible to lodge a claim and seek guidance on the claims process.
- Let your insurer know if you've sustained roof damage.
- Speak to your insurer before you attempt or authorise any building work, including emergency repairs, and ask for the insurer’s permission in writing, as unauthorised work may not be covered by your policy.
- Do not be concerned if you can’t find your insurance papers. Insurers have electronic records and need only your name, address and date of birth.
- If you are in urgent financial need you can ask your insurer to fast track your claim and make an advance payment within five business days of you demonstrating your urgent financial need. Any advance payment may be deducted from the total value of your claim.
Cleaning up
- Before you start your clean-up take photos or video of damage to your property and contents / possessions to support your claim.
- Remove any damaged items from the property that may pose a health risk such. Take photos or keep small samples of damaged items to support your insurance claim.
- Don’t throw away items that could be repaired, unless they pose a health risk.
- Make a list of each damaged item and take photos. If possible, include a detailed description, such as brand, model, and serial number.
