Monday, 3 July 2023
The Insurance Council of Australia (ICA) will host in-person customer consultations at Rochester on Monday 24 July to Thursday 27 July, inviting community members from the Campaspe region to meet with their insurer.
The four-day forum will be the third time the Insurance Council and insurers have visited the region since the October 2022 floods.
Where: Rochester Shire Hall on Mackay Street
When: Monday 24 July to Thursday 27 July
Time: 10am to 6pm
Booking: To check appointment availability and to book go to insurancecouncil.com.au/Bookings
New data from the Insurance Council shows the flood event resulted in more than 19,600 claims, costing $663 million in insured losses.
Rochester was the worst impacted community, making up 10 per cent of the overall claims count but 30 per cent of overall claims costs ($201 million).
Comment attributable to Andrew Hall, CEO Insurance Council of Australia:
These community consultations are an important part of the recovery process for communities as it gives insured customers the opportunity to meet face-to-face with their insurer and talk through their claim.
The Insurance Council and insurers are aware that a significant number of claims are complex and awaiting expert reports such as engineering and hydrology, which is causing some delays. For this reason, we are making it a priority to be present and available to customers.