Q: Can I access information that the insurer relied on to make certain decisions?

A: Yes. You may access, free of charge, documents and information relied on in assessing your application for insurance cover, handling your claim, or in responding to your complaint. The information that you can access includes: documents and information relied on to deny your claim; copies of the product disclosure statement and insurance certificate; reports relied on from Service Suppliers or External Experts; and copies of any recordings or transcripts of any interactions we had with you that they relied on.

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