11 April 2017

Insurance Council to host forums for cyclone and flood-affected policyholders

The Insurance Council of Australia (ICA) will hold insurance forums in coming weeks for claimants in Queensland and New South Wales affected by damage caused by Tropical Cyclone Debbie and its aftermath.

The forums will be attended by the ICA, key insurance companies, Legal Aid and the Financial Ombudsman Service.

ICA CEO Rob Whelan said the forums would cover key aspects of the recovery process, including claims management, rebuilding and dispute resolution.

“Policyholders will be able to sit down with a representative from their insurer or a relevant expert to discuss any concerns or issues they may have about their claim,” Mr Whelan said.

“The forums are open only to householders and businesses who have lodged claims, which preserves their privacy and allows insurers to focus their resources on those who need the most assistance.”

The policyholder-only forums will take place on the following dates:

  • Lismore: Thursday April 27, 6-9pm
  • Tweed Heads: Friday April 28, 6-9pm
  • Mackay: Monday May 1, 6-9pm
  • Proserpine: Tuesday May 2, 6-9pm

The ICA often holds policyholder forums in the aftermath of insurance catastrophes to assist households and businesses with the claims process. In 2016, the ICA held forums in Waroona (Western Australia), Kurnell and Picton (New South Wales), Burnie and Latrobe (Tasmania).

Registration is essential. To register and for venue details, please phone 1800 734 621. Registrations close at noon on the day of each forum.

As of 9am today, insured losses across Queensland and NSW had reached $660 million from 41,105 claims.


Media Contacts

Contact the on-call media adviser
0432 121 116
Download ICA Contact Card